This document explains how to fix Microsoft Office Error code 0-1009 if it is not working correctly or throwing an unexpected error installing/downloading office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 0-1009 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
0-1009 Error Code Overview
0-1009 Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Hard
Log Name: Microsoft Office <version> 1.70
Source: Memory Fault
Event ID: 8522
Task Category: (148)
Level: Administrator
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 5.8.4383.11030, time stamp: 0×18357190
  • Faulting module name: Office error.dll, version: 9.1.1180.05105, time stamp: 0×97797209, time stamp: 0×14919031
  • Exception code: 0xa03f914d
  • Fault offset: 0xc06e849f
  • Faulting process ID: 0×809
  • Faulting application start time: 0x12eecd3b64206409
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: g7g81d16-7627-35c7-5624-9799feb5e919
Table of contents

Symptoms of Error Code

  • You will receive an Error Message while installing/launching Microsoft Office
  • System may hang time to time
  • Microsoft Office Application Will Stop.

Cause of 0-1009 Error Code

  • Corrupt System Files
  • Internet connectivity issue
  • System DLL files conflict

How to Resolve Error Code 0-1009

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Disable any installed Antivirus/Malware/Adware Program Temporarily:
Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

Step 2 Check Proxy Server Settings:
1. Hold Win Key + R. Run Dialogue Box will open up.
2. Type CMD and Click OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 customer support for any help during the whole process. 

Step 3 How to do Disk cleanup

1. Hold Win Key + R and Type Cleanmgr
2. Press OK.

Step Fix 0-10093. Drive Selection Box will pop up. Select your OS drive and Click OK.
Select Drive for Diskcleanup4. Tick all the check boxes and Press OK.

Tick All Boxes and Press OK

In most cases error code 0-1009 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 21/02/2016
Solution ID: 146278

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  • February 27th, 2016

    Posted In: Microsoft Office Errors

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