This document explains how to fix Microsoft Office 2013 login activation password error code 0x404 if it is not working correctly or throwing an unexpected error. This solutions applies for Office Home Premium, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 0x404 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
0x404 Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Very Hard
Log Name: Microsoft Office <version> 6.65
Source: Windows Update Error
Event ID: 4505
Task Category: (414)
Level: Memory Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 7.6.0792.16258, time stamp: 0×64978008
  • Faulting module name: Office log.dll, version: 6.4.9244.46765, time stamp: 0×30810296, time stamp: 0×29480566
  • Exception code: 0xd01g522e
  • Fault offset: 0xe04c942f
  • Faulting process ID: 0×613
  • Faulting application start time: 0x19gedf1f50428397
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: e8a14a77-2694-51c3-6581-6231fed9e997
Table of contents

Symptoms of Error Code

  • You will get error messages when opening MS Office Word, Excel, PowerPoint etc
  • System may freeze at times
  • MS Office Applications freezes time to time.

Cause of 0x404 Error Code

  • Corrupt Office installation
  • Internet connectivity issue
  • System Level Conflict

How to Resolve Error Code 0x404 while launching Microsoft Office applications.

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Remove Conflicting System Files

1. Press Win Key + R. Run Dialog Box will pop up.
2. Enter Cleanmgr and Click OK.

Step Fix 0x4043. Drive Selection Box will open up. Select the OS drive and Click OK.
Select Drive for Diskcleanup4. Select all the check boxes and click OK.

Tick All Boxes and Press OK

Step 2 Check Proxy Settings:

1. Hold Windows Key + R and Enter “CMD” (without quotes)
2. Press OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 customer support for any help during the whole process. 

Step 3 Steps to do Disk cleanup:

1. In Start Search box enter the “Cleanmgr” (without qoutes)
2. Select Disk Cleanup.
Step Fix 0x4043. Drive Selection Box will open up. Select the OS drive and Press OK.
Select Drive for Diskcleanup4. Select all the check boxes and click OK.

Tick All Boxes and Press OK

In most cases error code 0x404 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 21/01/2016
Solution ID: 261138

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  • February 27th, 2016

    Posted In: Microsoft Office Errors

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