This document explains how to fix Microsoft Office 365/2013 Error code 10107-1 if it is not working correctly or throwing an unexpected error while downloading or installing. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 10107-1 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
10107-1 Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Critical
Log Name: Microsoft Office <version> 5.23
Source: Office Version Conflict
Event ID: 1268
Task Category: (996)
Level: Application Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 6.2.6489.96183, time stamp: 0×45282271
  • Faulting module name: Office event.dll, version: 6.7.7672.15765, time stamp: 0×38495065, time stamp: 0×12984537
  • Exception code: 0xb08a044f
  • Fault offset: 0xa01a579a
  • Faulting process ID: 0×641
  • Faulting application start time: 0x11cfee3b58567011
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: d7d87d15-5774-38d2-2146-2647bee8f839
Table of contents

Symptoms of Error Code

  • You will get error message while installing/downloading Microsoft Office
  • Computer will be slow to respond
  • Microsoft Office Application Will stop working.

Cause of 10107-1 Error Code

  • Corrupt Ms Office installation files
  • Slow Internet Connection
  • Microsoft office internal Application Conflict

How to fix Error Code 10107-1

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Check Internet explorer Settings :

1. Press Win Key + R. Run Dialogue Box will open up.
2. Type iexplore and Press OK.

Open Internet Explorer3. Press Alt+T and Select Internet Options
Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
Reset Internet Settings
5. Press OK.

Step 2 Check System Integrity:

1. Press Windows Key + R and Enter “CMD” (without quotes)
2. Click OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “os” integrity it will automatically fix it.
Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer support for any help during the whole process. 

Step 3 Disable any installed Antivirus/Malware/Adware Program Temporarily:
Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

In most cases error code 10107-1 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 28/01/2016
Solution ID: 128125

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  • February 27th, 2016

    Posted In: Microsoft Office Errors

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