This document explains how to fix Microsoft Office 2013 install Error code 25004 System Error 1073422314 -2147217387   if it is not working correctly or throwing an unexpected error. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 1073422314 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
1073422314 Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Critical
Log Name: Microsoft Office <version> 4.32
Source: Hard Disk Error
Event ID: 6822
Task Category: (143)
Level: Administrator
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 7.7.3962.61691, time stamp: 0×77083274
  • Faulting module name: Office event.dll, version: 1.3.8001.69514, time stamp: 0×15174786, time stamp: 0×33657012
  • Exception code: 0xb06f121g
  • Fault offset: 0xe06b208e
  • Faulting process ID: 0×422
  • Faulting application start time: 0x08eefc4f17522166
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: f3e53a44-6893-51a8-9468-1141ecb9c995
Table of contents

Symptoms of Error Code

  • You will get an Error Message while opening/installing Ms Office
  • System may stop responding time to time
  • Microsoft Office Application Will Stop.

Cause of 25004 Error Code System Error 1073422314 or -2147217387while installing Office 2013

  • Corrupt Core office files
  • Proxy issue
  • Temporary store location contains active malware

Steps to resolve Error Code 25004 1073422314 or -2147217387

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Disable any installed Antivirus/Malware/Adware Program Temporarily:
Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

Step 2 Check if your network is behind Proxy:

1. In Start Searchbox type “CMD” (without qoutes)
2. Click on CMD.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp import proxy source=ie 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 customer support for any help during the whole process. 

Step 3 Steps to perform Disk cleanup:

1. Hold Windows Key + R and Enter “Cleanmgr” (without quotes)
2. Press OK.

Step Fix 10734223143. Drive Selection Box will open up. Select your System drive and Press OK.
Select Drive for Diskcleanup4. Select all the check boxes and click OK.

Tick All Boxes and Press OK

In most cases error code 25004 1073422314 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 17/02/2016
Solution ID: 714982


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  • February 27th, 2016

    Posted In: Microsoft Office Errors

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