This document explains how to fix Microsoft Office Error code 12002-4 if it is not working correctly or throwing an unexpected error while trying to install Office 2013 / 365. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error code 12002-4 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
12002-4 Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Very Hard
Log Name: Microsoft Office <version> 1.42
Source: Microsoft Office Application Error
Event ID: 3616
Task Category: (321)
Level: System Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 8.3.2821.59605, time stamp: 0×43826642
  • Faulting module name: Office error.dll, version: 2.0.8150.04441, time stamp: 0×68490915, time stamp: 0×46608689
  • Exception code: 0xd04a224g
  • Fault offset: 0xc03d058b
  • Faulting process ID: 0×732
  • Faulting application start time: 0x09ebfc0d15642267
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: e9a41b85-9596-32b7-7458-3649fef2c299
Table of contents

Symptoms of Error Code

  • You will get error messages while launching/configuring Microsoft Office
  • System may hang time to time
  • Microsoft Office Application Will Stop.

Cause of 12002-4 Error Code

  • Corrupt System files
  • Incompatible Internet proxy configuration
  • Temp files location contains active threat

How to Resolve Error Code 12002-4

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Get Rid of Unwanted Junk Files

1. Goto Control Panel and type “disk cleanup” in search box.
2. Select Disk Cleanup .

Step Fix 12002-43. Drive Selection Box will pop up. Select the Operating System drive and Press OK.
Select Drive for Diskcleanup4. Check all the check boxes and press OK.

Tick All Boxes and Press OK

Step 3 Check Windows Firewall :

1. In Start Search box type Firewall.cpl
Open Windows Firewall2. Click on Windows Firewall.
3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

In most cases error code 12002-4 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 17/01/2016
Solution ID: 129437

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