This document explains how to fix Microsoft Office Error code 12007-04 if it is not working correctly or throwing an unexpected error while installing office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error code 12007-04 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
12007-04 Error Code Log
Avg. Time to Resolve Issue   45 mins
Difficulty Critical
Log Name: Microsoft Office <version> 1.80
Source: Office Version Conflict
Event ID: 3460
Task Category: (634)
Level: Memory Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 3.4.3014.78892, time stamp: 0×51508685
  • Faulting module name: Office update.dll, version: 6.3.5511.92288, time stamp: 0×68724107, time stamp: 0×91217980
  • Exception code: 0xc07f419g
  • Fault offset: 0xa08c388a
  • Faulting process ID: 0×852
  • Faulting application start time: 0x13bgea0c58467166
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: g2c14e47-1198-88g5-3852-4492eag3c643
Table of contents

Symptoms of Error Code

  • You will get error message when installing/launching Microsoft Office
  • High memory usage
  • Ms Office Application Will Stop.

Cause of 12007-04 Error Code

  • Corrupt System files
  • Incompatible Internet proxy configuration
  • Junk files location contains active malware

How to Resolve Error Code 12007-04

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 How to do Disk cleanup

1. In Start Search box enter the Cleanmgr
2. Select Disk Cleanup.
Step Fix 12007-043. Drive Selection Box will open up. Select the System drive and Press OK.
Select Drive for Diskcleanup4. Select all the check boxes and press OK.

Tick All Boxes and Press OK

Step 2 Verify Windows Firewall Settings :

1. In Start Search box type “Firewall.cpl” (without quotes)
Open Windows Firewall2. Click on Windows Firewall.
3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.


In most cases error code 12007-04 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 03/02/2016
Solution ID: 813979

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