This document explains how to fix Microsoft Office Error code 12007-28 if it is not working correctly or throwing an unexpected error while installing/updating/uninstalling office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 12007-28 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
12007-28 Error Code Log
Avg. Time to Resolve Issue   45 mins
Difficulty Very Hard
Log Name: Microsoft Office <version> 8.55
Source: Memory Fault
Event ID: 4918
Task Category: (113)
Level: Administrator
User: <Windows username>
Description:
  • Faulting application name: Microsoft Office <Application name>, version: 3.6.2375.94462, time stamp: 0×80609698
  • Faulting module name: Office event.dll, version: 4.2.0708.19581, time stamp: 0×40699111, time stamp: 0×51500232
  • Exception code: 0xb06c689f
  • Fault offset: 0xe01g122b
  • Faulting process ID: 0×595
  • Faulting application start time: 0x19eebf0g74482145
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: d8f85e75-8786-57d4-9657-5882gbf2e912
Table of contents

Symptoms of Error Code

  • You will get error messages while installing/updating Microsoft Office
  • System takes longer time to boot
  • Microsoft Office Apps stops responding.

Cause of 12007-28 Error Code

  • Corrupt Office installation files
  • DNS Conflict
  • Temporary store location is infected with active malware

How to fix Error Code 12007-28

Disclaimer
The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Disable any installed Antivirus/Malware/Adware Program Temporarily:
Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

Step 2 Steps to perform Disk cleanup

1. Press Windows Key + R and Type Cleanmgr
2. Press OK.

Step Fix 12007-283. Drive Selection Box will open up. Select your OS drive and Press OK.
Select Drive for Diskcleanup4. Tick all the check boxes and Click OK.

Tick All Boxes and Press OK

In most cases error code 12007-28 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 01/02/2016
Solution ID: 883388

 

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