This document explains how to fix Microsoft Office Error code 1715-5 if it is not working correctly or throwing an unexpected error while trying to install Office 2013 and could not uninstall Office 365 or after updating Office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error code 1715-5 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
1715-5 Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Hard
Log Name: Microsoft Office <version> 4.11
Source: Incompatible System Files
Event ID: 8814
Task Category: (912)
Level: Application Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 1.7.9706.19315, time stamp: 0×64046944
  • Faulting module name: Office error.dll, version: 8.3.5639.24512, time stamp: 0×10877793, time stamp: 0×24083572
  • Exception code: 0xb05c364a
  • Fault offset: 0xd05f896f
  • Faulting process ID: 0×145
  • Faulting application start time: 0x07eefg8f46517285
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: g8a86c83-3282-84e5-7949-2276bcf4f684
Table of contents

Symptoms of Error Code

  • You will get an Error Message while opening/installing Office
  • Computer will be slow to respond
  • Microsoft Office Application Will stop working.

Cause of 1715-5 Error Code

  • Corrupt Office apps
  • Slow ISP Connection
  • Temporary Internet files location is infected with active malware

How to Resolve Error Code 1715-5

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Disable Windows Firewall Temporarily :

1. Hold Windows Key + R. Run Dialogue Box will open up.
2. Enter Firewall.cpl and Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2 Run Disk Cleanup on your PC

1. Goto My Computer. Right click on Operating System drive and click on Properties.
How to Resolve 1715-5 2. Click on Disk Cleanupoption button.
Step Fix 1715-53. Drive Selection Box will open up. Select the OS drive and Press OK.
Select Drive for Diskcleanup4. Tick all the check boxes and Press OK.

Tick All Boxes and Press OK

Step 3 Check System Integrity:
1. Press Windows Key + R. Run Dialogue Box will open up.
2. Enter CMD and Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.
Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer support for any help during the whole process. 

In most cases error code 1715-5 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 23/01/2016
Solution ID: 572179

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