This document explains how to fix Microsoft Office Error code 1920 if it is not working correctly or throwing an unexpected error while installing office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error code 1920 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
1920 Error Code Overview
Total Incidents Recorded 176427
Issues Resolved (Percentage) 95%
Also Known as

fehler code 1920, foutcode 1920, fejlkode 1920, code d’erreur 1920, codice di errore 1920, feil kode 1920, cod de eroare 1920, código de error 1920

1920 Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Very Hard
Log Name: Microsoft Office <version> 3.53
Source: Memory Fault
Event ID: 2953
Task Category: (280)
Level: System Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 9.2.0845.85034, time stamp: 0×71193302
  • Faulting module name: Office error.dll, version: 2.1.8425.06290, time stamp: 0×12479654, time stamp: 0×61297335
  • Exception code: 0xc08b312a
  • Fault offset: 0xc04e451d
  • Faulting process ID: 0×869
  • Faulting application start time: 0x16fgfe4e67736292
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: b9e95e28-3741-99b7-7747-5215ged7a957
Table of contents

Symptoms of Error Code

  • You will get error message while installing/updating Microsoft Office. The error may look like “Error 1920: Service ‘Office Software Protection Platform’ (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.
  • Computer will be slow to respond
  • MS Office Applications stops responding.

Cause of 1920 Error Code

  • Corrupt Office installation
  • DNS Conflict
  • System Level Conflict

Steps to resolve Error Code 1920

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Disable Proxy:
1. Press Win Key + R. Run Dialogue Box will open up.
2. Enter CMD and Press OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp import proxy source=ie 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 customer support for any help during the whole process. 

Step 2 Check Internet explorer Settings :

1. Press Win Key + R. Run Dialogue Box will open up.
2. Enter inetcpl.cpl and Press OK.

Open Internet Explorer3. Goto Tools and Select Internet Options
Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
Reset Internet Settings
5. Press OK.

In most cases error code 1920 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 15/01/2016
Solution ID: 277991

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