This document explains how to fix Microsoft Office Error code 2-11 if it is not working correctly or throwing an unexpected error while installing/reinstalling office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 2-11 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
2-11 Error Code Overview
2-11 Error Code Log
Avg. Time to Resolve Issue   40 mins
Difficulty Hard
Log Name: Microsoft Office <version> 1.61
Source: Hard Disk Error
Event ID: 5722
Task Category: (193)
Level: Memory Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 7.9.5417.60384, time stamp: 0×44470523
  • Faulting module name: Office event.dll, version: 2.3.7807.33674, time stamp: 0×99919441, time stamp: 0×54615819
  • Exception code: 0xe04f811d
  • Fault offset: 0xd02e677e
  • Faulting process ID: 0×686
  • Faulting application start time: 0x09eaeg9c11228314
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: f6f63b77-4365-47e8-9217-8133ccc5d579
Table of contents

Symptoms of Error Code

  • You will get error message while installing/reinstalling Microsoft Office. The error may look like “Couldn’t stream Office Sorry we can’t find a required file. Please check that the installation source is reachable, then try again.
  • Slow I/O Speed
  • Microsoft Office Apps stops responding.

Cause of 2-11 Error Code

  • Corrupt System files
  • Internet connectivity issue
  • Junk files location contains active malware

How to Resolve Error Code 2-11

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Check System Integrity

1. In Start Searchbox type “cmd” (without quotes)
2. Click on CMD
open command prompt3. In command Prompt Copy following commands (Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.
Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

 You can contact our 24×7 Live support for any help during the whole process. 

Step 2 Temporarily Disable Windows Firewall Setting
1. Press Win Key + R and Enter Firewall.cpl
2. Click OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.


In most cases error code 2-11 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 26/02/2016
Solution ID: 194843



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  • February 27th, 2016

    Posted In: Microsoft Office Errors

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