This document explains how to fix Microsoft Office install Error code 2147217387 if it is not working correctly or throwing an unexpected error”Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous Office 2013 trials being installed. (System error: -2147217387)”.  This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 2147217387 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
2147217387 Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Critical
Log Name: Microsoft Office <version> 9.59
Source: Incompatible System Files
Event ID: 7258
Task Category: (408)
Level: Administrator
User: <Windows username>
Description:
  • Faulting application name: Microsoft Office <Application name>, version: 2.9.5249.41892, time stamp: 0×77380287
  • Faulting module name: Office event.dll, version: 5.3.2669.10934, time stamp: 0×47959628, time stamp: 0×22657624
  • Exception code: 0xe04a480g
  • Fault offset: 0xd09e574c
  • Faulting process ID: 0×162
  • Faulting application start time: 0x02eacf7c40961532
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: e7e26e51-6689-79a4-2756-5988eee1e536
Table of contents

Symptoms of Error Code

  • You will get error messages while launching/installing Microsoft Office
  • System takes longer time to boot
  • Ms Office Application Will stop working.

Cause of 2147217387 Error Code

  • Corrupt Office applications
  • Windows Firewall blocking the installation
  • System DLL files conflict

How to fix Error Code 2147217387

Disclaimer
The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Check for system corruption:
1. Press Win Key + R. Run Dialogue Box will open up.
2. Type CMD and Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “operating system” integrity it will automatically fix it.
Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

 You can contact our 24×7 customer support for any help during the whole process. 

Step 2 Remove Conflicting System Files

1. Goto My Computer. Right click on System location and click on Properties.
How to Resolve 2147217387 2. Click on Disk Cleanupoption button.
Step Fix 21472173873. Drive Selection Box will open up. Select the System drive and Press OK.
Select Drive for Diskcleanup4. Select all the check boxes and click OK.

Tick All Boxes and Press OK

Step 3 Temporarily Disable Windows Firewall Setting :

1. In Start Search box type Windows Firewall
Open Windows Firewall2. Click on Windows Firewall.
3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

In most cases error code 2147217387 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 22/02/2016
Solution ID: 187352

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  • February 27th, 2016

    Posted In: Microsoft Office Errors

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