This document explains how to fix Microsoft Office Error code 3-1 if it is not working correctly or throwing an unexpected error while installing office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 3-1 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
3-1 Error Code Overview
3-1 Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Hard
Log Name: Microsoft Office <version> 2.67
Source: Application Error
Event ID: 3147
Task Category: (326)
Level: System Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 6.5.4109.11720, time stamp: 0×45306341
  • Faulting module name: Office log.dll, version: 6.5.5952.61397, time stamp: 0×56386189, time stamp: 0×19824432
  • Exception code: 0xe05d289g
  • Fault offset: 0xd02e996f
  • Faulting process ID: 0×878
  • Faulting application start time: 0x14cfec0a25327384
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: b7c27e14-4896-62e2-4675-9944ddb1a255
Table of contents

Symptoms of Error Code

  • You will receive an Error Message while opening/installing Microsoft Office. You will get an error message “Something Went Wrong. Error Code: 3-1
  • Low memory error
  • Microsoft Office Applications freezes at times.

Cause of 3-1 Error Code

  • Corrupt System Files
  • Windows Firewall blocking the installation
  • Temporary store location contains active threat

Steps to resolve Error Code 3-1

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Steps to perform Disk cleanup

1. Hold Windows Key + R. Run Dialog Box will pop up.
2. Enter the command Cleanmgr and Hit Enter key.

Step Fix 3-13. Drive Selection Box will open up. Select your OS drive and Click OK.
Select Drive for Diskcleanup4. Check all the check boxes and press OK.

Tick All Boxes and Press OK

Step 2 Check for system corruption:

1. In Start Searchbox type “CMD” (without quotes)
2. Click on CMD
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.
Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer support for any help during the whole process. 


In most cases error code 3-1 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 04/02/2016
Solution ID: 837662


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  • February 27th, 2016

    Posted In: Microsoft Office Errors

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