This document explains how to fix Microsoft Office Error code 3-1 if it is not working correctly or throwing an unexpected error while installing office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 3-1 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.
You will receive an Error Message while opening/installing Microsoft Office. You will get an error message “Something Went Wrong. Error Code: 3-1“
Low memory error
Microsoft Office Applications freezes at times.
Cause of 3-1 Error Code
Corrupt System Files
Windows Firewall blocking the installation
Temporary store location contains active threat
Steps to resolve Error Code 3-1
The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases. You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Steps to perform Disk cleanup
1. Hold Windows Key + R. Run Dialog Box will pop up.
2. Enter the command Cleanmgr and Hit Enter key.
3. Drive Selection Box will open up. Select your OS drive and Click OK.
4. Check all the check boxes and press OK.
Step 2 Check for system corruption:
1. In Start Searchbox type “CMD” (without quotes)
2. Click on CMD
3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)
The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it. Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator”
In most cases error code 3-1 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.
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