This document explains how to fix Microsoft Office Error code 30015-1011 (1392) if it is not working correctly or throwing an unexpected error while installing office. This solutions applies for Office 2016, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, Office Student and Office Home. The error 30015-1011 (1392) generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
30015-1011 (1392) Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Hard
Log Name: Microsoft Office <version> 2.13
Source: Application Conflict
Event ID: 2512
Task Category: (655)
Level: System Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 8.1.5327.17186, time stamp: 0×59452547
  • Faulting module name: Office error.dll, version: 4.5.6177.96674, time stamp: 0×15144757, time stamp: 0×20402450
  • Exception code: 0xe06c879a
  • Fault offset: 0xa01e062a
  • Faulting process ID: 0×629
  • Faulting application start time: 0x06aaec3f71998744
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: e6f47b95-7368-83e9-9968-6399eda7d376
Table of contents

Symptoms of Error Code

  • You will get an error while installing Microsoft Office. The error code will look like “Couldn’t install. We’re sorry, we had a problem installing your office program(s). Error Code 30015-1011 (1392)
  • High memory usage
  • Ms Office Application Will Stop.

Cause of 30015-1011 (1392) Error Code

  • Corrupt Core Microsoft office files
  • Windows Firewall blocking the installation
  • System Level Conflict

How to fix Error Code 30015-1011 (1392)

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Remove Conflicting System Files

1. In Start Search box type the “Cleanmgr” (without qoutes)
2. Click on Disk Cleanup.
Step Fix 30015-1011 (1392)3. Drive Selection Box will open up. Select the System drive and Press OK.
Select Drive for Diskcleanup4. Check all the check boxes and press OK.

Tick All Boxes and Press OK

Step 2 Temporarily Disable any installed 3rd Party Antivirus:
Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

Step 3 Check Internet explorer Settings Configuration:
1. Press Win Key + R and Type “iexplore” (without quotes)
2. Click OK.

Open Internet Explorer3. Hold Alt+T and Select Internet Options
Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
Reset Internet Settings
5. Press OK.

In most cases error code 30015-1011 (1392) should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 27/01/2016
Solution ID: 895514


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  • February 27th, 2016

    Posted In: Microsoft Office Errors

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