This document explains how to fix Microsoft Office Error code 30015-11 (-2147023838) if it is not working correctly or throwing an unexpected error while instllalling or reinstalling office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016.

The error code 30015-11 (-2147023838) generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

30015-11 (-2147023838) Error Code Log
Avg. Time to Resolve Issue   40 mins
Difficulty Critical
Log Name: Microsoft Office <version> 4.81
Source: Incompatible System Files
Event ID: 8168
Task Category: (735)
Level: Application Level
Also known as Microsoft office 30015-11 (-2147023838) fehler code, foutcode, fejlkode , code d’erreur, codice di errore , feil kode, cod de eroare, código de error
  • Faulting application name: Microsoft Office <Application name>, version: 4.2.1725.13628, time stamp: 0×12376971
  • Faulting module name: Office event.dll, version: 1.3.4770.32166, time stamp: 0×74231778, time stamp: 0×71257415
  • Exception code: 0xb09e884e
  • Fault offset: 0xe03g376g
  • Faulting process ID: 0×754
  • Faulting application start time: 0x03acae9f11880077
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: c1c63f36-8184-85g3-6979-7542cgf3e917
Table of contents

Symptoms of Error Code

  • You will get an Error Message while opening/installing Office. The error may look like “Something went wrong. Error code 30015-11 (-2147023838)”.
  • System takes longer time to boot
  • MS Office Applications freezes at times.

Cause of 30015-11 (-2147023838) Error Code

  • Corrupt Office installation files
  • Slow ISP Connection
  • System DLL files conflict

How to Resolve Error Code 30015-11 (-2147023838)

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Disable Windows Firewall Temporarily:

1. Press Windows Key + R. Run Dialogue Box will open up.
2. Type Firewall.cpl and Click OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2 Check System Integrity:

1. In Start Searchbox type “CMD” (without quotes)
2. Click on CMD
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “os” integrity it will automatically fix it.
Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer support for any help during the whole process. 


In most cases error code 30015-11 (-2147023838) should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

Rate this Solution
Did this article help you?
54   2      
Last Updated: 15/01/2016
Solution ID: 469074


Recently Added Errors:

  • 1715-5 Error Code – How to Fix Steps
  • 30043-11 Error Code – How to Fix Steps
  • 30125-1011 (500) Error Code – How to Fix Steps
  • 2-16 Error Code – How to Fix Steps
  • 30088-04 Error Code – How to Fix Steps
  • 30066 Error Code – How to Fix Steps
  • 30015-11 (2) Error Code – How to Fix Steps
  • Excel, Word or Outlook problems caused by a Windows 10 DisplayLink driver in MS Office
  • 1072-3 Error Code – How to Fix Steps
  • 30125-1011 (10107) Error Code – How to Fix Steps
  • January 11th, 2018

    Posted In: Microsoft Office Errors

    LiveZilla Live Chat Software