This document explains how to fix Microsoft Office Error code 30015-11 (5) if it is not working correctly or throwing an unexpected error while installing Microsoft office or during office re-installation. This solutions applies for Office 365, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office home and student, Office 2013, and Office 2016. The error code 30015-11 (5) generally occurs while installing Office, reinstalling office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
30015-11 (5) Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Very Hard
Log Name: Microsoft Office <version> 4.11
Source: Application Conflict
Event ID: 5447
Task Category: (528)
Level: System Level
User: <Windows username>
Description:
  • Faulting application name: Microsoft Office <Application name>, version: 9.8.3574.59401, time stamp: 0×51150420
  • Faulting module name: Office log.dll, version: 4.1.6113.08638, time stamp: 0×21513982, time stamp: 0×30995055
  • Exception code: 0xe05e449d
  • Fault offset: 0xc08g141f
  • Faulting process ID: 0×563
  • Faulting application start time: 0x16dgbc1c89263779
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: g4a85e77-4987-33d1-3953-7326gcg9b486
Table of contents

Symptoms of Error Code

  • You will get an Error Message while opening/installing Ms Office
    Error Message
    Something went wrong Sorry, we ran into a problem. GO online for additional help. Error Code:  30015-11 (5)
  • Slow down overall Windows speed
  • Microsoft Office Applications freezes time to time.

Cause of 30015-11 (5) Error Code

  • Corrupt System Files
  • DNS Conflict
  • Temporary files location is infected with active threat

How to Resolve Error Code 30015-11 (5)

Disclaimer
The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1: Remove Conflicting System Files

1. In Start Search box type the “Cleanmgr” (without qoutes)
2. Click on Disk Cleanup.
Step Fix 30015-11 (5)3. Drive Selection Box will open up. Select the System drive and Press OK.
Select Drive for Diskcleanup4. Check all the check boxes and click OK.

Tick All Boxes and Press OK

Step 2: Verify Internet Settings

1. Press Win Key + R. Run Dialogue Box will open up.
2. Type iexplore and Click OK.

Open Internet Explorer3. Press Alt+T and Select Internet Options
Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
Reset Internet Settings
5. Press OK.

Step 3: Check for corrupt system files

1. Press Win Key + R. Run Dialogue Box will open up.
2. Enter CMD and Click OK.
open command prompt3. In command Prompt Copy following commands (Simple select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow  sfc scannow

The system will take some time to check. Let it run for a while. If it finds any issues in “os” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer support for any help during the whole process. 

In most cases error code 30015-11 (5) should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 28/01/2016
Solution ID: 416572

February 14th, 2016

Posted In: Microsoft Office Errors

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