This document explains how to fix Microsoft Office Error code 30016-39 if it is not working correctly or throwing an unexpected error while installing/updating office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error code 30016-39 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
30016-39 Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Critical
Log Name: Microsoft Office <version> 9.51
Source: Memory Corrupt
Event ID: 9396
Task Category: (568)
Level: System Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 1.2.1850.89158, time stamp: 0×68032671
  • Faulting module name: Office update.dll, version: 6.9.9935.67335, time stamp: 0×35181150, time stamp: 0×16915960
  • Exception code: 0xe08a249e
  • Fault offset: 0xb09f798e
  • Faulting process ID: 0×578
  • Faulting application start time: 0x05fbfg2c36259305
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: e4b46d37-8773-29g9-3812-7256fcb2f191
Table of contents

Symptoms of Error Code

  • You will get error while updating/installing Microsoft Office
  • Slow I/O Speed
  • Microsoft Office will stop.

Cause of 30016-39 Error Code

  • Corrupt Office apps
  • Slow ISP Connection
  • Temporary Internet files location is infected with active malware

How to Resolve Error Code 30016-39

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Steps to perform Disk cleanup

1. Goto My Computer. Right click on OS drive and click on Properties.
How to Resolve 30016-39 2. Click on Disk Cleanupoption button.
Step Fix 30016-393. Drive Selection Box will pop up. Select your OS drive and Click OK.
Select Drive for Diskcleanup4. Tick all the check boxes and Press OK.

Tick All Boxes and Press OK

Step 2 Temporarily Disable any installed 3rd Party Antivirus:
Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.


In most cases error code 30016-39 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 11/01/2016
Solution ID: 695658


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