This document explains how to fix Microsoft Office Error code 30089-4 if it is not working correctly or throwing an unexpected error while launching or installing any office program. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error code 30089-4 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
30089-4 Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Hard
Log Name: Microsoft Office <version> 8.61
Source: Incompatible System Files
Event ID: 1768
Task Category: (260)
Level: Administrator
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 6.0.3216.29444, time stamp: 0×36126403
  • Faulting module name: Office log.dll, version: 3.2.9632.48855, time stamp: 0×78594882, time stamp: 0×45926694
  • Exception code: 0xe02a065d
  • Fault offset: 0xa09d700a
  • Faulting process ID: 0×008
  • Faulting application start time: 0x18cdee7g05058487
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: a6a68e79-8922-11d7-2462-3914dee2g555
Table of contents

Symptoms of Error Code

  • You will get errors while installing/launching Microsoft Office Programs (Word, Powerpoint, Excel, Outlook)
  • Slow down overall system performance
  • Microsoft Office will stop.

Cause of 30089-4 Error Code

  • Corrupt Core office files
  • Windows Firewall blocking the installation
  • Temporary files location contains active malware

Steps to resolve Error Code 30089-4

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Check Internet explorer Settings

1. In Start Search box type iexplore
2. Click on “Internet Explorer”.
Open Internet Explorer3. Goto Tools and Select Internet Options
Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
Reset Internet Settings
5. Press OK.

Step 2 Check for system corruption:
1. Press Windows Key + R. Run Dialogue Box will open up.
2. Enter CMD and Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “os” integrity it will automatically fix it.
Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer support for any help during the whole process. 


In most cases error code 30089-4 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 27/02/2016
Solution ID: 491933


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  • February 27th, 2016

    Posted In: Microsoft Office Errors

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