This document explains how to fix Microsoft Office Error code 30102-40 (1603) if it is not working correctly or throwing an unexpected error while trying to install office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 30102-40 (1603) generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
30102-40 (1603) Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Hard
Log Name: Microsoft Office <version> 1.34
Source: Memory Corrupt
Event ID: 8370
Task Category: (923)
Level: Administrator
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 5.9.9782.46588, time stamp: 0×86454907
  • Faulting module name: Office event.dll, version: 8.4.8815.05623, time stamp: 0×20404185, time stamp: 0×35052854
  • Exception code: 0xd03g066g
  • Fault offset: 0xd01a604g
  • Faulting process ID: 0×006
  • Faulting application start time: 0x16egae4f47000457
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: c1e83d35-2251-16a4-8856-1559cfc8a626
Table of contents

Symptoms of Error Code

  • You will get following error message “Something went wrong. Error code 30102-40 (1603)” while installing/updating Microsoft Office
  • Slows down overall system performance
  • MS Office Applications freezes regularly.

Cause of 30102-40 (1603) Error Code

  • Corrupt Core Microsoft office files
  • Slow ISP Connection
  • Temporary store location contains active threat

How to Resolve Error Code 30102-40 (1603)

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Check Internet Settings Configuration:

1. Press Win Key + R. Run Dialogue Box will open up.
2. Enter inetcpl.cpl and Click OK.

Open Internet Explorer3. Goto Tools and Select Internet Options
Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
Reset Internet Settings
5. Press OK.

Step 2 Check Windows Firewall :

1. Press Win Key + R. Run Dialogue Box will open up.
2. Enter Firewall.cpl and Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.


In most cases error code 30102-40 (1603) should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 28/02/2016
Solution ID: 823394

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