This document explains how to fix Microsoft Office Error code 30125-4 if it is not working correctly or throwing an unexpected error while installing/downloading office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error code 30125-4 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
30125-4 Error Code Log
Avg. Time to Resolve Issue   45 mins
Difficulty Hard
Log Name: Microsoft Office <version> 3.68
Source: DLL Conflict
Event ID: 3701
Task Category: (455)
Level: Administrator
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 6.9.1317.31552, time stamp: 0×22370224
  • Faulting module name: Office update.dll, version: 3.8.8510.28252, time stamp: 0×17296960, time stamp: 0×47715506
  • Exception code: 0xa07e862e
  • Fault offset: 0xc08f984f
  • Faulting process ID: 0×634
  • Faulting application start time: 0x07fdeg6b23443361
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: c8c69d36-3925-94e9-3448-4558cbf3d433
Table of contents

Symptoms of Error Code

  • You will get an Error Message while installing/downloading Microsoft Office. The error pop up may look like “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code: 30125-4
  • Slows down overall system speed
  • Ms Office Application Will Stop.

Cause of 30125-4 Error Code

  • Corrupt Core office files
  • Internet connectivity issue
  • System Level Conflict

Steps to resolve Error Code 30125-4

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Disable Windows Firewall Temporarily :

1. Press Win Key + R. Run Dialogue Box will open up.
2. Enter Firewall.cpl and Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2 Verify Internet Settings :
1. Hold Windows Key + R and Type “iexplore” (without quotes)
2. Click OK.

Open Internet Explorer3. Press Alt+T and Select Internet Options
Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
Reset Internet Settings
5. Press OK.


In most cases error code 30125-4 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 28/02/2016
Solution ID: 352154

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  • February 27th, 2016

    Posted In: Microsoft Office Errors

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