This document explains how to fix Microsoft Office Error code 30126-1011 (12030) if it is not working correctly or throwing an unexpected error while installing office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error code 30126-1011 (12030) generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
30126-1011 (12030) Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Very Hard
Log Name: Microsoft Office <version> 3.28
Source: Memory Fault
Event ID: 1576
Task Category: (778)
Level: System Level
User: <Windows username>
Description:
  • Faulting application name: Microsoft Office <Application name>, version: 2.8.5911.19493, time stamp: 0×71254508
  • Faulting module name: Office error.dll, version: 3.6.8760.49535, time stamp: 0×65010038, time stamp: 0×82617803
  • Exception code: 0xc04g105e
  • Fault offset: 0xc06e964b
  • Faulting process ID: 0×747
  • Faulting application start time: 0x18gceb8d03251888
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: e2a18c56-1747-43e8-5189-4719efd2e842
Table of contents

Symptoms of Error Code

  • You will get an error message while installing Microsoft Office. The error may look like:
    Couldn’t Install
    We’re sorry, we had a problem installing your Office program(s).
    Is your internet connection working? Do you have enough free space on your main hard drive?
    Please try installing again after you’ve checked the above
  • Low memory error
  • Ms Office Application Will stop working.

Cause of 30126-1011 (12030) Error Code

  • Corrupt Core Microsoft office files
  • Windows Firewall Issue
  • Temporary store location is infected with active malware

Steps to resolve Error Code 30126-1011 (12030)

Disclaimer
The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Disable any installed Antivirus/Malware/Adware Program Temporarily:
Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

Step 2 Check Internet Settings :

1. In Start Search box type Internet Explorer
2. Click on “Internet Explorer”.
Open Internet Explorer3. Press Alt+T and Select Internet Options
Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
Reset Internet Settings
5. Press OK.

In most cases error code 30126-1011 (12030) should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 08/01/2016
Solution ID: 935361

 

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