This document explains how to fix Microsoft Office Error code 30170-28 if it is not working correctly or throwing an unexpected error while installing or updating office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error code 30170-28 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
30170-28 Error Code Log
Avg. Time to Resolve Issue   45 mins
Difficulty Hard
Log Name: Microsoft Office <version> 4.09
Source: Microsoft Office Application Error
Event ID: 7971
Task Category: (453)
Level: Application Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 1.8.2339.39091, time stamp: 0×44677328
  • Faulting module name: Office update.dll, version: 2.7.7686.28116, time stamp: 0×83294711, time stamp: 0×84172049
  • Exception code: 0xb03c345e
  • Fault offset: 0xc08d091a
  • Faulting process ID: 0×817
  • Faulting application start time: 0x09fgeb2b60349899
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: e2c29d26-3197-39e9-6614-9677ecg1g791
Table of contents

Symptoms of Error Code

  • You will get an Error Message while installing/updatingMs Office. The error may look like “Something went wrong. An error occurred while downloading the office updates
  • Low memory error
  • Microsoft Office Applications will stop.

Cause of 30170-28 Error Code

  • Corrupt System Files
  • DNS Conflict
  • System Level Conflict

Steps to resolve Error Code 30170-28

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Check if your network is behind Proxy:

1. Hold Win Key + R and Enter CMD
2. Press OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 customer support for any help during the whole process. 

Step 2 Disable any installed Antivirus/Malware/Adware Program Temporarily:
Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

In most cases error code 30170-28 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 25/02/2016
Solution ID: 669853


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  • February 27th, 2016

    Posted In: Microsoft Office Errors

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