This document explains how to fix Microsoft Office Error code 30175-13 if it is not working correctly or throwing an unexpected error while starting any office programs. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error code 30175-13 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
30175-13 Error Code Log
Avg. Time to Resolve Issue   45 mins
Difficulty Critical
Log Name: Microsoft Office <version> 3.56
Source: Microsoft Office Application Error
Event ID: 9090
Task Category: (834)
Level: System Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 2.8.3612.76166, time stamp: 0×37229140
  • Faulting module name: Office event.dll, version: 7.4.4341.37389, time stamp: 0×99872904, time stamp: 0×46177912
  • Exception code: 0xc09e739a
  • Fault offset: 0xe03c932d
  • Faulting process ID: 0×013
  • Faulting application start time: 0x08cgba1g49411333
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: g3c43d62-4363-59c6-8458-2482ggf7e149
Table of contents

Symptoms of Error Code

  • You will get an Error Message which may look like “Something went wrong, we couldn’t start your program” while opening/installing Microsoft Office.
  • Slows overall system performance
  • MS Office Applications freezes time to time.

Cause of 30175-13 Error Code

  • Corrupt Ms Office installation files
  • Slow ISP Connection
  • System Level Conflict

Steps to resolve Error Code 30175-13

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Check Proxy Server Settings:

1. In Start Searchbox type CMD
2. Click on CMD.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 customer support for any help during the whole process. 

Step 2 Check for corrupt system files:

1. Press Win Key + R and Enter cmd
2. Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

Step 3 Disable any installed Antivirus/Malware/Adware Program Temporarily:
Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

In most cases error code 30175-13 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 01/01/2016
Solution ID: 196155

February 15th, 2016

Posted In: Microsoft Office Errors

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