This document explains how to fix Microsoft Office Error code 30182-1015 (4) if it is not working correctly or throwing an unexpected error during installation. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 30182-1015 (4) generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
30182-1015 (4) Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Hard
Log Name: Microsoft Office <version> 4.23
Source: Microsoft Office Application Error
Event ID: 8841
Task Category: (332)
Level: Application Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 1.5.5263.41210, time stamp: 0×61329778
  • Faulting module name: Office log.dll, version: 7.0.1840.88897, time stamp: 0×78784036, time stamp: 0×12243650
  • Exception code: 0xc08b944a
  • Fault offset: 0xc05a598g
  • Faulting process ID: 0×144
  • Faulting application start time: 0x07ddgf8f19204812
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: g5f78e24-2335-69e2-5245-7965geg5b834
Table of contents

Symptoms of Error Code

  • You will receive an Error Message “We’re sorry, we couldn’t install Office. Please make sure your’re connected to the internet, then retry your installation.” while installing/upgrading Microsoft Office 2016/365/2013.
  • System may stay hung at regular intervals
  • Microsoft Office Application Will stop working.

Cause of 30182-1015 (4) Error Code

  • Corrupt Core office files
  • Windows Firewall blocking the installation
  • Temporary files location is infected with active malware

How to Resolve Error Code 30182-1015 (4)

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Check Windows Firewall :

1. In Start Search box type Windows Firewall
Open Windows Firewall2. Click on Windows Firewall.
3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2 Check Internet Settings Configuration:

1. Hold Windows Key + R. Run Dialogue Box will open up.
2. Enter inetcpl.cpl and Click OK.

Open Internet Explorer3. Hold Alt+T and Select Internet Options
Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
Reset Internet Settings
5. Press OK.


Step 3 Run Disk Cleanup Wizard

1. Hold Windows Key + R. Run Dialog Box will open up.
2. Enter Cleanmgr and Press OK.

Step Fix 30182-1015 (4)3. Drive Selection Box will open up. Select the Operating System drive and Click OK.
Select Drive for Diskcleanup4. Select all the check boxes and press OK.

Tick All Boxes and Press OK

In most cases error code 30182-1015 (4) should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 24/02/2016
Solution ID: 517512

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