This document explains how to fix Microsoft Office Error code 3088-13 if it is not working correctly or throwing an unexpected error while installing or reinstalling office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 3088-13 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
3088-13 Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Very Hard
Log Name: Microsoft Office <version> 2.77
Source: Memory Corrupt
Event ID: 4671
Task Category: (357)
Level: Administrator
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 2.6.2877.23941, time stamp: 0×10471541
  • Faulting module name: Office event.dll, version: 8.2.7591.56654, time stamp: 0×79055379, time stamp: 0×12108138
  • Exception code: 0xc09f817a
  • Fault offset: 0xd02a542a
  • Faulting process ID: 0×690
  • Faulting application start time: 0x17cede3e34758018
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: c5e93b46-1748-39c1-5774-3672eda9e158
Table of contents

Symptoms of Error Code

  • You will receive an Error Message while installing/updating/reinstalling Microsoft Office
  • System may stay hung time to time
  • Ms Office Application Will stop working.

Cause of 3088-13 Error Code

  • Corrupt Office applications
  • Windows Firewall blocking the installation
  • Junk files location contains active malware

How to Resolve Error Code 3088-13

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Check Internet explorer Settings :
1. Press Windows Key + R and Type “iexplore” (without quotes)
2. Press OK.

Open Internet Explorer3. Goto Tools and Select Internet Options
Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
Reset Internet Settings
5. Press OK.

Step 2 Disable Windows Firewall Temporarily :

1. In Start Search box type “Firewall.cpl” (without quotes)
Open Windows Firewall2. Click on Windows Firewall.
3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 3 Check for corrupt system files:

1. Press Win Key + R and Type cmd
2. Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “os” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer support for any help during the whole process. 

In most cases error code 3088-13 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 08/02/2016
Solution ID: 352627


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  • February 27th, 2016

    Posted In: Microsoft Office Errors

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