This document explains how to fix Microsoft Office reinstalling Error code 408-4 if it is not working correctly or throwing an unexpected error. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 408-4 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
408-4 Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Hard
Log Name: Microsoft Office <version> 1.22
Source: Hard Disk Error
Event ID: 9617
Task Category: (263)
Level: Application Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 3.0.7778.37594, time stamp: 0×26857019
  • Faulting module name: Office event.dll, version: 6.8.3593.84071, time stamp: 0×82425852, time stamp: 0×61861435
  • Exception code: 0xc02b528f
  • Fault offset: 0xd01c112a
  • Faulting process ID: 0×618
  • Faulting application start time: 0x06cfca3f52471338
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: c8e62b65-6327-74c5-1814-7361fac5g639
Table of contents

Symptoms of Error Code

  • You will get an Error Message while opening/installing Office
  • System may freeze time to time
  • Microsoft Office Apps stops responding.

Cause of 408-4 Error Code

  • Corrupt Microsoft Office installation files
  • Proxy issue
  • System Level Conflict

How to fix Error Code 408-4

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Run Disk Cleanup on your PC

1. Press Windows Key + R and Enter Cleanmgr
2. Press OK.

Step Fix 408-43. Drive Selection Box will open up. Select your OS drive and Press OK.
Select Drive for Diskcleanup4. Tick all the check boxes and Press OK.

Tick All Boxes and Press OK

Step 2 Check Windows Firewall Settings :

1. Hold Windows Key + R. Run Dialogue Box will open up.
2. Type Firewall.cpl and Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

In most cases error code 408-4 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 22/02/2016
Solution ID: 826312

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