This document explains how to fix Microsoft Office Error code 5-13 if it is not working correctly or throwing an unexpected error while installing/repairing office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 5-13 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
5-13 Error Code Log
Avg. Time to Resolve Issue   40 mins
Difficulty Critical
Log Name: Microsoft Office <version> 8.23
Source: Memory Corrupt
Event ID: 2352
Task Category: (689)
Level: Administrator
User: <Windows username>
Description:
  • Faulting application name: Microsoft Office <Application name>, version: 6.9.7250.87562, time stamp: 0×60329704
  • Faulting module name: Office log.dll, version: 5.5.2986.91917, time stamp: 0×50964047, time stamp: 0×24240684
  • Exception code: 0xa02c223g
  • Fault offset: 0xb06b605d
  • Faulting process ID: 0×626
  • Faulting application start time: 0x03dage9f82493701
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: d5e72g62-6795-49f2-8321-5883fee3d176
Table of contents

Symptoms of Error Code

  • You will get an Error Message while installing/repairing/launcung Microsoft Office. The error may look like “Something went wrong Error code 5-13
  • High memory usage
  • Microsoft Office Application Will stop working.

Cause of 5-13 Error Code

  • Corrupt Ms Office installation files
  • Slow ISP Connection
  • System Level Conflict

How to fix Error Code 5-13

Disclaimer
The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 How to perform Disk cleanup

1. Press Win Key + R. Run Dialog Box will pop up.
2. Enter Cleanmgr and Click OK.

Step Fix 5-133. Drive Selection Box will pop up. Select the System drive and Click OK.
Select Drive for Diskcleanup4. Tick all the check boxes and Click OK.

Tick All Boxes and Press OK

Step 2 Check Windows Firewall :

1. In Start Search box type Firewall.cpl
Open Windows Firewall2. Click on Windows Firewall.
3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

 

In most cases error code 5-13 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 17/01/2016
Solution ID: 704874

 

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