Cannot Open Your Default E-mail Folders. An Unexpected Error Has Occured.MAPI Was Unable To Load The Information Service Gwmsp1.dll. Be Sure The Sevice Is Correctly Installed And Configured. – How to Fix Steps
This document explains how to fix Microsoft Outlook “Cannot Open Your Default E-mail Folders. An Unexpected Error Has Occured.mapi Was Unable To Load The Information Service Gwmsp1.dll. Be Sure The Sevice Is Correctly Installed And Configured.” error code if it is not working properly or throwing an error while installing, updating, launching/opening, performing action like sending or receiving emails, configuring emails etc.
This solutions applies for following version of Microsoft Outlook:
Microsoft Office (2013/365/2016)
Error Code Log
Avg. Time to Resolve Issue
Microsoft Outlook <version> 2.81
Also known as:
Outlook fehler code, foutcode, fejlkode, code d’erreur, codice di errore, feil kode, cod de eroare, código de error
Faulting Application Name: Microsoft Outlook <Application name>, version: 1.4.9795.98428, time stamp: 0×89739735
Faulting module name: Outlook error.dll, version: 4.6.8370.96136
Step 1: Temporarily Disable any installed 3rd Party Antivirus:
Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.
Step 2:Check Proxy Server Settings:
1. Press down Windows Key + R and Type “CMD” (without quotes)
2. Hit Enter key
3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)
netsh winhttp show proxy
Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator”
If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.
In most cases Outlook ‘Cannot Open Your Default E-mail Folders. An Unexpected Error Has Occured.MAPI Was Unable To Load The Information Service Gwmsp1.dll. Be Sure The Sevice Is Correctly Installed And Configured’ error code should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.
You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.