This document explains how to fix Microsoft Outlook error Code:
Cannot start Microsoft Outlook.  Cannot open the Outlook window. The set of folders cannot be opened.  The information store could not be opened.

The error generally shows up while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2016
  • Outlook 365
  • Outlook 2013
  • Outlook 2007
  • Outlook 2010
  • Microsoft Office (2013/365/2016)

 

Error Code Log
Avg. Time to Resolve Issue   45 mins
Difficulty Very Hard
Log Name: Microsoft Outlook <version> 9.65
Source: Windows update Conflict
Also Known As: Outlook fehler code , foutcode , fejlkode , code d’erreur , codice di errore , feil kode , cod de eroare , código de error
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: System Level
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 8.2.1691.40605, time stamp: 0×60145556
  • Faulting module name: Outlook  error.dll, version: 8.9.2606.78776
  • Exception code: 0xc09a799e
  • Fault offset: 0xe03g548f
  • Faulting process ID: 0×712
  • Faulting application start time: 0x16ecag9e14762905
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: e6b96b19-8695-93g5-3583-2748fbf4a737

Cause of Error Code

  • Slow ISP Connection
  • Microsoft Outlook internal Application Conflict

How to fix the Microsoft Outlook Error: 

Step 1: Disable Proxy
1. Hold Windows Key + R. Run Dialogue Box will open up.
2. Enter CMD and Click OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 Live support for any help during the whole process. 

Step 2: Disable any installed Antivirus/Malware/Adware Program Temporarily:

Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

In most cases the Outlook error should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 06/02/2016
Solution ID: 562660

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  • May 2nd, 2016

    Posted In: Microsoft Outlook

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