This document explains how to fix Cannot Start Microsoft Outlook error if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2016
  • Outlook 365
  • Outlook 2013
  • Outlook 2010
  • Outlook 2007
  • Microsoft Office (2013/365/2016)
Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Hard
Log Name: Microsoft Outlook <version> 4.73
Source: DNS Error
Event ID: 2616
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Application Level
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 1.9.3612.34392, time stamp: 0×47556944
  • Faulting module name: Outlook  log.dll, version: 2.8.6514.02292
  • Exception code: 0xe01b611b
  • Fault offset: 0xa05a763g
  • Faulting process ID: 0×796
  • Faulting application start time: 0x12fcag8f10199861
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: e7c36f83-9774-98a5-6982-1645bab6e234

Cause of Cannot Start Microsoft Outlook Error

  • DNS Conflict
  • Microsoft Outlook internal Application Conflict

Steps to resolve Cannot Start Microsoft Outlook Error

Step 1: Check Proxy Server Settings
1. Press Windows Key + R. Run Dialogue Box will open up.
2. Type CMD and Click OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

 netsh winhttp import proxy source=ie 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select "Run as Administrator"

If you get the message "Direct Access (no proxy server)", continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24x7 Live support for any help during the whole process. 

Step 2: Check for system corruption
1. Press Windows Key + R. Run Dialogue Box will open up.
2. Type CMD and Click OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in "system" integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select "Run as Administrator"

 You can contact our 24x7 customer Live Technician for any help during the whole process. 

In most cases Cannot Start Microsoft Outlook 2016/2013/2010/2007 error code should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 24/02/2016
Solution ID: 115922

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  • May 2nd, 2016

    Posted In: Microsoft Outlook

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