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This document explains how to fix Microsoft Office Error code 30015-11 (-2147023838) if it is not working correctly or throwing an unexpected error while instllalling or reinstalling office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016.

The error code 30015-11 (-2147023838) generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

30015-11 (-2147023838) Error Code Log
Avg. Time to Resolve Issue   40 mins
Difficulty Critical
Log Name: Microsoft Office <version> 4.81
Source: Incompatible System Files
Event ID: 8168
Task Category: (735)
Level: Application Level
Also known as Microsoft office 30015-11 (-2147023838) fehler code, foutcode, fejlkode , code d’erreur, codice di errore , feil kode, cod de eroare, código de error
Description:
  • Faulting application name: Microsoft Office <Application name>, version: 4.2.1725.13628, time stamp: 0×12376971
  • Faulting module name: Office event.dll, version: 1.3.4770.32166, time stamp: 0×74231778, time stamp: 0×71257415
  • Exception code: 0xb09e884e
  • Fault offset: 0xe03g376g
  • Faulting process ID: 0×754
  • Faulting application start time: 0x03acae9f11880077
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: c1c63f36-8184-85g3-6979-7542cgf3e917
Table of contents

Symptoms of Error Code

  • You will get an Error Message while opening/installing Office. The error may look like “Something went wrong. Error code 30015-11 (-2147023838)”.
  • System takes longer time to boot
  • MS Office Applications freezes at times.

Cause of 30015-11 (-2147023838) Error Code

  • Corrupt Office installation files
  • Slow ISP Connection
  • System DLL files conflict

How to Resolve Error Code 30015-11 (-2147023838)

Disclaimer
The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Disable Windows Firewall Temporarily:

1. Press Windows Key + R. Run Dialogue Box will open up.
2. Type Firewall.cpl and Click OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2 Check System Integrity:

1. In Start Searchbox type “CMD” (without quotes)
2. Click on CMD
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “os” integrity it will automatically fix it.
Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer support for any help during the whole process. 

 

In most cases error code 30015-11 (-2147023838) should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

Rate this Solution
Did this article help you?
54   2      
Last Updated: 15/01/2016
Solution ID: 469074

 

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  • January 11th, 2018

    Posted In: Microsoft Office Errors

    This document explains how to fix “The server you are trying to access is using an authentication protocol not supported by this version of Office 2016/365/2013/2010″ has occurred if it is not working correctly or throwing an unexpected error while installalling or reinstalling office. This solution applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016.

    The error generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

    The server you are trying to access is using an authentication protocol not supported by this version of Office Error Code Log
    Avg. Time to Resolve Issue   45 mins
    Difficulty Very Hard
    Log Name: Microsoft Office <version> 4.12
    Source: Application Error
    Event ID: 8794
    Task Category: (675)
    Level: Administrator
    Also known as The server you are trying to access is using an authentication protocol not supported by this version of Office fehler code, foutcode, fejlkode , code d’erreur, codice di errore , feil kode, cod de eroare, código de error
    Description:
    • Faulting application name: Microsoft Office <Application name>, version: 3.0.2897.37144, time stamp: 0×57843071
    • Faulting module name: Office event.dll, version: 2.2.4552.92965, time stamp: 0×44315519, time stamp: 0×29623758
    • Exception code: 0xe09b563f
    • Fault offset: 0xb07g839a
    • Faulting process ID: 0×607
    • Faulting application start time: 0x03ccaa1a35046439
    • Faulting application path: ~<userpath>
    • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
    • Report ID: e9f59e92-5814-44e1-8656-4174cde1e324
    Table of contents

    Symptoms of Error Code

    • You will get an Error Message while opening/installing Ms Office. The error may look like “The server you are trying to access is using an authentication protocol not supported by this version of Office“.
    • Slow down overall Windows speed
    • MS Office Applications will stop.

    Cause of the Error

    • Corrupt Core Ms office files
    • Internet connectivity issue
    • System DLL files conflict

    How to fix ErrorThe server you are trying to access is using an authentication protocol not supported by this version of OfficeHas Occurred

    Disclaimer
    The steps given below should be followed under the strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
    Step 1 Temporarily Disable any installed 3rd Party Antivirus:
    Sometimes Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors’ website for disabling it temporarily. Once the installation is done you can activate it again.

    Step 2 Check System Integrity:
    1. Hold Windows Key + R. Run Dialogue Box will open up.
    2. Type CMD and Click OK.
    open command prompt3. In command Prompt Copy following commands (Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt)

     sfc /scannow 

    sfc scannow
    The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.
    Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

     You can contact our 24×7 customer support for any help during the whole process. 

    In most cases ‘the server you are trying to access is using an authentication protocol not supported by this version of Office’ error code should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

    You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

    Rate this Solution
    Did this article help you?
    38   2      
    Last Updated: 26/02/2016
    Solution ID: 671311

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  • June 6th, 2016

    Posted In: Microsoft Office Errors

    This document explains how to fix “Excel, Word or Outlook problems caused by a Windows 10 DisplayLink driver” if it is not working correctly or throwing an unexpected error while installing or reinstalling office. This solution applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016.

    The error generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

    Office Error DisplayLink driver Log
    Avg. Time to Resolve Issue   45 mins
    Difficulty Very Hard
    Log Name: Microsoft Office <version> 8.33
    Source: Corrupt File System
    Event ID: 2891
    Task Category: (707)
    Level: Administrator
    Also known as Windows 10 DisplayLink driver foutcode, fejlkode , code d’erreur, codice di errore , feil kode, cod de eroare, código de error
    Description:
    • Faulting application name: Microsoft Office <Application name>, version: 4.9.3602.95976, time stamp: 0×34367844
    • Faulting module name: Office error.dll, version: 6.1.1845.95811, time stamp: 0×27093522, time stamp: 0×72170279
    • Exception code: 0xc03b754c
    • Fault offset: 0xb09e277d
    • Faulting process ID: 0×016
    • Faulting application start time: 0x15dcec3e78314349
    • Faulting application path: ~<userpath>
    • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
    • Report ID: e6e29e53-1238-64e8-4486-3378dee2a762
    Table of contents

    Symptoms of Error Excel, Word or Outlook problems caused by a Windows 10 DisplayLink driver

    • You will get errors while opening/installing Microsoft Office. The error may look like “Excel, Word or Outlook problems caused by a Windows 10 DisplayLink driver“.
    • Slows down overall system speed
    • Microsoft Office stops responding.

    Cause of  the Error

    • Corrupt Office installation files
    • Windows Firewall blocking the installation
    • Temporary files location is infected with active malware

    How to Resolve “Excel, Word or Outlook problems caused by a Windows 10 DisplayLink driver”

    Disclaimer

    The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.

    Step 1 Check Proxy Settings:

    1. In Start Searchbox type “CMD” (without qoutes)
    2. Click on CMD.
    Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

     netsh winhttp show proxy 

    Check Proxy Setting

    Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

    If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

     You can contact our 24×7 customer support for any help during the whole process. 

    Step 2 Disable any installed Antivirus/Malware/Adware Program Temporarily:
    Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

    Step 3 Temporarily Disable Windows Firewall Setting :

    1. Hold Windows Key + R. Run Dialogue Box will open up.
    2. Type Firewall.cpl and Click OK.

    3. Click on “Turn Windows Firewall On or Off
    Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
    5. Do the same for Public Network Setting.
    Disable Windows Firewall6. Press OK.
    Note: After the issue is resolved you must turn the Windows Firewall on.

    In most cases error code Excel, Word or Outlook problems caused by a Windows 10 DisplayLink driver should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

    You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

    Rate this Solution
    Did this article help you?
    47   3      
    Last Updated: 02/02/2016
    Solution ID: 647777

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  • June 6th, 2016

    Posted In: Microsoft Office Errors, Microsoft Outlook, Microsoft Windows

    Leave a Comment

    This document explains how to fix Microsoft Office Install Error Code 3-4 if it is not working correctly or throwing an unexpected error while installing or reinstalling office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016.

    The error Something went wrong generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

    Office Install Error Code 3-4 Log
    Avg. Time to Resolve Issue   45 mins
    Difficulty Very Hard
    Log Name: Microsoft Office <version> 8.33
    Source: Corrupt File System
    Event ID: 2891
    Task Category: (707)
    Level: Administrator
    Also known as Something went wrong fehler code, foutcode, fejlkode , code d’erreur, codice di errore , feil kode, cod de eroare, código de error
    Description:
    • Faulting application name: Microsoft Office <Application name>, version: 4.9.3602.95976, time stamp: 0×34367844
    • Faulting module name: Office error.dll, version: 6.1.1845.95811, time stamp: 0×27093522, time stamp: 0×72170279
    • Exception code: 0xc03b754c
    • Fault offset: 0xb09e277d
    • Faulting process ID: 0×016
    • Faulting application start time: 0x15dcec3e78314349
    • Faulting application path: ~<userpath>
    • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
    • Report ID: e6e29e53-1238-64e8-4486-3378dee2a762
    Table of contents

    Symptoms of Error Code 3-4

    • You will get errors while opening/installing Microsoft Office. The error may look like “Something went wrong. Error code Something went wrong”.
    • Slows down overall system speed
    • Microsoft Office stops responding.

    Cause of Office Install Error Code 3-4

    • Corrupt Office installation files
    • Windows Firewall blocking the installation
    • Temporary files location is infected with active malware

    How to Resolve Office Install Error Code 3-4

    Disclaimer

    The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.

    Step 1 Check Proxy Settings:

    1. In Start Searchbox type “CMD” (without qoutes)
    2. Click on CMD.
    Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

     netsh winhttp show proxy 

    Check Proxy Setting

    Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

    If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

     You can contact our 24×7 customer support for any help during the whole process. 

    Step 2 Disable any installed Antivirus/Malware/Adware Program Temporarily:
    Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

    Step 3 Temporarily Disable Windows Firewall Setting :

    1. Hold Windows Key + R. Run Dialogue Box will open up.
    2. Type Firewall.cpl and Click OK.

    3. Click on “Turn Windows Firewall On or Off
    Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
    5. Do the same for Public Network Setting.
    Disable Windows Firewall6. Press OK.
    Note: After the issue is resolved you must turn the Windows Firewall on.

    In most cases error code Something went wrong should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

    You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

    Rate this Solution
    Did this article help you?
    47   3      
    Last Updated: 02/02/2016
    Solution ID: 647777

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  • June 2nd, 2016

    Posted In: Microsoft Office Errors

    Leave a Comment

    This document explains how to fix  Microsoft Office Upload Center Cache Constantly Needs Repair if it is not working correctly or throwing an unexpected error while installing or reinstalling office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016.

    The error code Microsoft Office Upload Center Cache Constantly Needs Repair generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

    Error Code Log
    Avg. Time to Resolve Issue   30 mins
    Difficulty Critical
    Log Name: Microsoft Office <version> 2.33
    Source: Hard Disk Error
    Event ID: 6218
    Task Category: (889)
    Level: Administrator
    Also known as Can not install office 2013 – error: Bootstrapper stopped working fehler code, foutcode, fejlkode , code d’erreur, codice di errore , feil kode, cod de eroare, código de error
    Description:
    • Faulting application name: Microsoft Office <Application name>, version: 4.6.7562.58006, time stamp: 0×61645170
    • Faulting module name: Office error.dll, version: 8.5.8818.25634, time stamp: 0×44009311, time stamp: 0×51280782
    • Exception code: 0xb04g093c
    • Fault offset: 0xe06b026c
    • Faulting process ID: 0×656
    • Faulting application start time: 0x11fgac7e45264176
    • Faulting application path: ~<userpath>
    • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
    • Report ID: b8e87b78-6718-12b2-2649-7528beb8e531
    Table of contents

    Symptoms of Error Code

    • You will get error when launching/configuring MS Office. The error may look like “Microsoft Office Upload Center Cache Constantly Needs Repair”.
    • Slow I/O Speed
    • Ms Office Application Will stop working.

    Cause of Error Code

    • Corrupt Office installation
    • DNS Conflict
    • System Level Conflict

    Steps to resolve Microsoft Office Upload Center Cache Constantly Needs Repair

    Disclaimer

    The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.

    Step 1 Verify Internet explorer Settings

    1. In Start Search box type iexplore
    2. Click on “Internet Explorer”.
    Open Internet Explorer3. Hold Alt+T and Select Internet Options
    Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
    Reset Internet Settings
    5. Press OK.

    Step 2 Temporarily Disable any installed 3rd Party Antivirus:
    Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

     

    In most cases error code Microsoft Office Upload Center Cache Constantly Needs Repair should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

    You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

    Rate this Solution
    Did this article help you?
    13   2      
    Last Updated: 12/02/2016
    Solution ID: 576851

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  • June 2nd, 2016

    Posted In: Microsoft Office Errors

    Leave a Comment

    This document explains how to fix Microsoft Office Error code “The Application Was Unable To Start Correctly 0xc0000005” if it is not working correctly or throwing an unexpected error while opening or launching any office application.

    This solution applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

    Error Code Log
    Avg. Time to Resolve Issue   50 mins
    Difficulty Very Hard
    Log Name: Microsoft Office <version> 3.00
    Source: Hard Disk Error
    Event ID: 2164
    Task Category: (397)
    Level: Administrator
    Also known as fehler code, foutcode, fejlkode, code d’erreur , codice di errore , feil kode, cod de eroare, código de error
    Description:
    • Faulting application name: Microsoft Office <Application name>, version: 6.0.3183.53475, time stamp: 0×64837559
    • Faulting module name: Office event.dll, version: 1.8.8703.35037, time stamp: 0×80566239, time stamp: 0×74552165
    • Exception code: 0xa03c702a
    • Fault offset: 0xe08g832d
    • Faulting process ID: 0×975
    • Faulting application start time: 0x12gbae7g42826600
    • Faulting application path: ~<userpath>
    • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
    • Report ID: f5d75b42-6235-31a7-7579-5914ede4c311
    Table of contents

    Symptoms of Error Code

    • You will get an error while launching/installing Microsoft Office. The error may look like “The Application Was Unable To Start Correctly 0xc0000005. Click Ok To Close The Application“.
    • High memory usage
    • Ms Office Application Will stop working.

    Cause of Error Code

    • Corrupt Core Ms office files
    • Internet connectivity issue
    • System Level Conflict

    How to fix this Error Code

    Disclaimer
    The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
    Step 1 Check System Integrity

    1. Press Windows Key + R and Enter cmd
    2. Click OK.
    open command prompt3. In command Prompt Copy following commands (Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt)

     sfc /scannow 

    sfc scannow
    The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.
    Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

     You can contact our 24×7 customer support for any help during the whole process. 

    Step 2 Check Proxy Server Settings

    1. In Start Search box type “CMD” (without quotes)
    2. Click on CMD.
    Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

     netsh winhttp show proxy 

    Check Proxy Setting

    Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

    If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

     You can contact our 24×7 customer support for any help during the whole process. 

    In most cases office error code the application was unable to start correctly 0xc0000005 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

    You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

    Rate this Solution
    Did this article help you?
    32   2      
    Last Updated: 05/02/2016
    Solution ID: 177353

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  • May 31st, 2016

    Posted In: Microsoft Office Errors

    This document explains how to fix Microsoft PowerPoint Error “File Is Corrupted And Cannot Be Opened Powerpoint” if it is not working correctly or throwing an unexpected error while opening PowerPoint files.. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016.

    The error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

    Error Code Log
    Avg. Time to Resolve Issue   40 mins
    Difficulty Very Hard
    Log Name: Microsoft PowerPoint <version> 9.82
    Source: Application Error
    Event ID: 4020
    Task Category: (744)
    Level: Memory Level
    Also known as fehler code, foutcode, fejlkode, code d’erreur , codice di errore, feil kode, cod de eroare, código de error
    Description:
    • Faulting application name: Microsoft PowerPoint <Application name>, version: 3.3.5726.21112, time stamp: 0×91473313
    • Faulting module name: Office log.dll, version: 1.2.3497.33874, time stamp: 0×14857258, time stamp: 0×57626542
    • Exception code: 0xe02a386a
    • Fault offset: 0xc02d964c
    • Faulting process ID: 0×053
    • Faulting application start time: 0x12egae3c33586501
    • Faulting application path: ~<userpath>
    • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
    • Report ID: e1c77c43-8195-87d7-5352-7645agg4c956
    Table of contents

    Cause of the Error ‘File Is Corrupted And Cannot Be Opened Powerpoint ‘

    • Corrupt Core office files
    • Internet connectivity issue
    • Temporary store location is infected with active malware

    How to Resolve this Error Code

    Disclaimer
    The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
    Step 1 Check Windows Firewall Settings :

    1. In Start Search box type “Firewall.cpl” (without quotes)
    Open Windows Firewall2. Click on Windows Firewall.
    3. Click on “Turn Windows Firewall On or Off
    Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
    5. Do the same for Public Network Setting.
    Disable Windows Firewall6. Press OK.
    Note: After the issue is resolved you must turn the Windows Firewall on.

    Step 2 Check for corrupt system files

    1. In Start Search box type Cmd
    2. Click on CMD
    open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

     sfc /scannow 

    sfc scannow
    The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.
    Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

     You can contact our 24×7 customer support for any help during the whole process. 

    Step 3 Run Disk Cleanup Wizard

    1. Goto My Computer. Right-Click on the System drive and select Properties.
    How to Resolve 0X8004FC12 2. Click on Disk Cleanup.
    Step Fix 0X8004FC123. Drive Selection Box will pop up. Select the OS drive and Click OK.
    Select Drive for Diskcleanup4. Select all the check boxes and click OK.

    Tick All Boxes and Press OK

    In most cases error code File Is Corrupted And Cannot Be Opened Powerpoint should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

    You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

    Rate this Solution
    Did this article help you?
    59   0      
    Last Updated: 08/02/2016
    Solution ID: 511742

     

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  • May 31st, 2016

    Posted In: Microsoft Office Errors

    This document explains how to fix Microsoft Word Error code The File Is Corrupted And Cannot Be Opened Word 2016/365/2013/2010/2007 if it is not working correctly or throwing an unexpected error while opening or editing word file. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016.

    The error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

    Error Code Log
    Avg. Time to Resolve Issue   50 mins
    Difficulty Critical
    Log Name: Microsoft Office <version> 7.66
    Source: Windows Update Error
    Event ID: 1634
    Task Category: (682)
    Level: Application Level
    Also known as fehler code, foutcode, fejlkode, code d’erreur, codice di errore , feil kode, cod de eroare, código de error
    Description:
    • Faulting application name: Microsoft Word <Application name>, version: 5.0.2308.67012, time stamp: 0×73645854
    • Faulting module name: Office event.dll, version: 1.5.5468.78610, time stamp: 0×52087836, time stamp: 0×73472460
    • Exception code: 0xc02e234f
    • Fault offset: 0xe04b337d
    • Faulting process ID: 0×322
    • Faulting application start time: 0x09afea0a74644051
    • Faulting application path: ~<userpath>
    • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
    • Report ID: g8c79d45-6577-17a1-2824-2633cfb2e467
    Table of contents

    Symptoms of Error Code

    • You will get an Error Message while opening Word file ‘The File Is Corrupted And Cannot Be Opened‘.
    • System may hang time to time
    • Microsoft Office Apps stops responding.

    Cause of Error Code

    • Corrupt Core office files
    • Internet connectivity issue
    • System Level Conflict

    Steps to resolve Error  “The File Is Corrupted And Cannot Be Opened Word”

    Disclaimer
    The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
    Step 1 Check Internet Settings Configuration:

    1. In Start Search box type “iexplore” (without quotes)
    2. Click on “Internet Explorer”.
    Open Internet Explorer3. Goto Tools and Select Internet Options
    Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
    Reset Internet Settings
    5. Press OK.

    Step 2 Check if your network is behind Proxy

    1. Hold Windows Key + R and Enter “CMD” (without quotes)
    2. Press OK.
    Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

     netsh winhttp show proxy 

    Check Proxy Setting

    Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

    If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

     You can contact our 24×7 customer support for any help during the whole process. 

    Step 3 Disable Proxy

    1. In Start Search box type “CMD” (without quotes)
    2. Click on CMD.
    Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

     netsh winhttp import proxy source=ie 

    Check Proxy Setting

    Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

    If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

     You can contact our 24×7 customer support for any help during the whole process. 

    In most cases error code  should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

    You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

    Rate this Solution
    Did this article help you?
    98   0      
    Last Updated: 03/01/2016
    Solution ID: 424353

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  • May 31st, 2016

    Posted In: Microsoft Office Errors

    This document explains how to fix Microsoft Excel Error code The File Is Corrupted And Cannot Be Opened Excel 2016/365/2013/2010 if it is not working correctly or throwing an unexpected error while opening Microsoft Excel File. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016.
    The error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

    Error Code Log
    Avg. Time to Resolve Issue   50 mins
    Difficulty Critical
    Log Name: Microsoft Office <version> 9.17
    Source: Incompatible System Files
    Event ID: 2523
    Task Category: (541)
    Level: Application Level
    Also known as fehler code, foutcode, fejlkode, code d’erreur , codice di errore , feil kode , cod de eroare , código de error
    Description:
    • Faulting application name: Microsoft Excel <Application name>, version: 5.0.1868.80385, time stamp: 0×98888257
    • Faulting module name: Office error.dll, version: 9.6.1434.78885, time stamp: 0×65504747, time stamp: 0×54021823
    • Exception code: 0xc08a588b
    • Fault offset: 0xd07c750a
    • Faulting process ID: 0×714
    • Faulting application start time: 0x07aceg2b77970762
    • Faulting application path: ~<userpath>
    • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
    • Report ID: a2b56a92-6414-64d5-5241-4482bcc4e665
    Table of contents

    Cause of The Error ‘File Is Corrupted And Cannot Be Opened Excel’

    • Corrupt Office applications
    • Windows Firewall Issue
    • Temp files location contains active threat

    User Guide for Resolve this Error

    Disclaimer
    The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
    Step 1 Disable Windows Firewall Temporarily

    1. Press Win Key + R. Run Dialogue Box will open up.
    2. Enter Firewall.cpl and Click OK.

    3. Click on “Turn Windows Firewall On or Off
    Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
    5. Do the same for Public Network Setting.
    Disable Windows Firewall6. Press OK.
    Note: After the issue is resolved you must turn the Windows Firewall on.

    Step 2 Check for corrupt system files
    1. Hold Win Key + R. Run Dialogue Box will open up.
    2. Enter CMD and Press OK.
    open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

     sfc /scannow 

    sfc scannow
    The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.
    Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

     You can contact our 24×7 customer support for any help during the whole process. 

    Step 3 Check if your network is behind Proxy:
    1. Hold Windows Key + R. Run Dialogue Box will open up.
    2. Type CMD and Press OK.
    Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

     netsh winhttp import proxy source=ie 

    Check Proxy Setting

    Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

    If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

     You can contact our 24×7 customer support for any help during the whole process. 

    In most cases error code The File Is Corrupted And Cannot Be Opened Excel 2016/365/2013/2010 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

    You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

    Rate this Solution
    Did this article help you?
    54   1      
    Last Updated: 12/01/2016
    Solution ID: 864129

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  • May 31st, 2016

    Posted In: Microsoft Office Errors

    This document explains how to fix Microsoft Office Error code ‘Microsoft Office Has Encountered A Problem With Licensing And Will Need To Close. If This Problem Persists, Uninstall And Re-Install Your Product.‘  if it is not working correctly or throwing an unexpected error while installing or reinstalling office.

    This solution applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

    Error Code Log
    Avg. Time to Resolve Issue   40 mins
    Difficulty Very Hard
    Log Name: Microsoft Office <version> 7.07
    Source: Memory Fault
    Event ID: 7939
    Task Category: (584)
    Level: System Level
    Also known as Microsoft Office Has Encountered A Problem With Licensing And Will Need To Close. If This Problem Persists, Uninstall And Re-Install Your Product fehler code, foutcode, fejlkode, code d’erreur, codice di errore, feil kode, cod de eroare, código de error, office error code during office installation
    Description:
    • Faulting application name: Microsoft Office <Application name>, version: 1.2.7695.13992, time stamp: 0×97205941
    • Faulting module name: Office error.dll, version: 9.2.1543.03655, time stamp: 0×34334740, time stamp: 0×33112985
    • Exception code: 0xc02g461f
    • Fault offset: 0xa01b523a
    • Faulting process ID: 0×385
    • Faulting application start time: 0x14fccf6e31050013
    • Faulting application path: ~<userpath>
    • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
    • Report ID: f4e84e89-7666-65a8-8934-9949agd9e173
    Table of contents

    Symptoms of Error Code

    • You will receive an Error Message while opening/installing Microsoft Office. The error may look like “Microsoft Office Has Encountered A Problem With Licensing And Will Need To Close. If This Problem Persists, Uninstall And Re-Install Your Product“.
    • System may freeze at times
    • Microsoft Office Apps freezes regularly.

    Cause of the Error 

    • Corrupt Core office files
    • DNS Conflict
    • Temp files location contains active malware

    User Guide to Resolve this Error 

    Disclaimer
    The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
    Step 1 Check Proxy Server Settings

    1. In Start Search box type “CMD” (without quotes)
    2. Click on CMD.
    Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

     netsh winhttp show proxy 

    Check Proxy Setting

    Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

    If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

     You can contact our 24×7 customer support for any help during the whole process. 

    Step 2: Verify Internet Settings Configuration

    1. In Start Search box type “iexplore” (without quotes)
    2. Click on “Internet Explorer”.
    Open Internet Explorer3. Press Alt+T and Select Internet Options
    Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
    Reset Internet Settings
    5. Press OK.

    Step 3 Steps to do Disk cleanup:

    1. In Start Search box enter the Cleanmgr
    2. Select Disk Cleanup.
    Step Fix email address is not connected to this account.3. Drive Selection Box will pop up. Select your System drive and Click OK.
    Select Drive for Diskcleanup4. Tick all the check boxes and Click OK.

    Tick All Boxes and Press OK

    In most cases error code should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

    You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

    Rate this Solution
    Did this article help you?
    95   0      
    Last Updated: 13/02/2016
    Solution ID: 921855

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  • May 31st, 2016

    Posted In: Microsoft Office Errors

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