This document explains how to fix Microsoft Office Error code 0-1018 (0) if it is not working correctly or throwing an unexpected error. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 0-1018 (0) generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
0-1018 (0) Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Hard
Log Name: Microsoft Office <version> 1.28
Source: Incompatible System Files
Event ID: 4123
Task Category: (943)
Level: Application Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 3.8.1860.55454, time stamp: 0×14168350
  • Faulting module name: Office event.dll, version: 7.7.9134.60490, time stamp: 0×71686829, time stamp: 0×88674892
  • Exception code: 0xb04b507f
  • Fault offset: 0xb08a491e
  • Faulting process ID: 0×436
  • Faulting application start time: 0x04beea1c72137211
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: c8g64d33-7981-35a6-1342-5423def3f545
Table of contents

Symptoms of Error Code

  • You will get an error message Something went wrong 0-1018 (0) when launching/installing Microsoft Office
  • High memory usage
  • Ms Office Application Will stop working.

Cause of 0-1018 (0) Error Code

  • Corrupt Ms Office installation files
  • Windows Firewall Issue
  • Temporary Internet files location is infected with active threat

How to fix Error Code 0-1018 (0)

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Disable Windows Firewall Temporarily :

1. Press Win Key + R. Run Dialogue Box will open up.
2. Type Firewall.cpl and Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall for  Error Code 0-1018 (0)6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2 Verify Internet explorer Settings :

1. Press Win Key + R. Run Dialogue Box will open up.
2. Enter iexplore and Click OK.

Open Internet Explorer3. Press Alt+T and Select Internet Options
Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
Reset Internet Settings
5. Press OK.

Step 3 Remove conflicts within Windows

1. Press Windows Key + R. Run Dialog Box will pop up.
2. Type the command Cleanmgr and Hit Enter key.

Step Fix 0-1018 (0)3. Drive Selection Box will open up. Select your System drive and Press OK.
Select Drive for Diskcleanup4. Check all the check boxes and press OK.

Tick All Boxes and Press OK

In most cases error code 0-1018 (0) should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 18/01/2016
Solution ID: 357060

February 15th, 2016

Posted In: Microsoft Office Errors

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