This document explains how to fix Microsoft Office 2013 Something went wrong Error code 3088-4 if it is not working correctly or throwing an unexpected error while installing or launching any office program where the Office programs are missing with the error “Something went wrong. Sorry we ran into a problem. Go online for additional help. Error Code: 30088-4.”. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error code 3088-4 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
3088-4 Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Critical
Log Name: Microsoft Office <version> 8.60
Source: System Error
Event ID: 6935
Task Category: (150)
Level: System Level
User: <Windows username>
Description:
  • Faulting application name: Microsoft Office <Application name>, version: 4.9.3900.73245, time stamp: 0×70260503
  • Faulting module name: Office error.dll, version: 7.8.8381.32942, time stamp: 0×79209403, time stamp: 0×26241827
  • Exception code: 0xe02a763e
  • Fault offset: 0xe03f841d
  • Faulting process ID: 0×562
  • Faulting application start time: 0x04ecca7f22242051
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: c6a55f43-3729-91a4-1671-6152edd3c439
Table of contents

Symptoms of Error Code

  • You will get following Error Message “Something went wrong. Sorry we ran into a problem. Go online for additional help. Error Code: 30088-4” while installing/launching Microsoft Office
  • System may stay hung time to time
  • MS Office stops responding.

Cause of 3088-4 Error Code

  • Corrupt Core Ms office files
  • Windows Firewall blocking the installation
  • Microsoft office internal Application Conflict

How to Resolve Error Code 3088-4

Disclaimer
The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Verify Internet explorer Settings :

1. Hold Windows Key + R. Run Dialogue Box will open up.
2. Enter iexplore and Press OK.

Open Internet Explorer3. Hold Alt+T and Select Internet Options
Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
Reset Internet Settings
5. Press OK.

Step 2 Check Windows Firewall :

1. Press Win Key + R. Run Dialogue Box will open up.
2. Type Firewall.cpl and Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 3 Check if your network is behind Proxy:

1. Hold down Win Key + R and Enter “CMD” (without quotes)
2. Click OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 customer support for any help during the whole process. 

In most cases error code 3088-4 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 27/01/2016
Solution ID: 408375

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  • February 27th, 2016

    Posted In: Microsoft Office Errors

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