This document explains how to fix Microsoft Outlook  Error ‘Log onto incoming mail server (IMAP): A secure connection to the server cannot be established’

The error may occur while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2016
  • Outlook 365
  • Outlook 2013
  • Outlook 2007
  • Outlook 2010
  • Microsoft Office (2013/365/2016)

 

Log onto incoming mail server (IMAP): A secure connection to the server cannot be established 2016 365 2013 2010 Error Code Log
Avg. Time to Resolve Issue   45 mins
Difficulty Hard
Log Name: Microsoft Outlook <version> 5.87
Source: DNS Error
Also known as:  Outlook fehler code , foutcode , fejlkode , code d’erreur , codice di errore , feil kode , cod de eroare , código de error
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Application Level
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 6.8.0051.41988, time stamp: 0×76007919
  • Faulting module name: Outlook  log.dll, version: 1.1.6264.22382
  • Exception code: 0xc02f860c
  • Fault offset: 0xb07a963c
  • Faulting process ID: 0×675
  • Faulting application start time: 0x17ddbg1a98796250
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: f3d11e18-7311-28g9-8368-3375bbe3d858
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Cause of Outlook Error Code

  • Slow ISP Connection
  • Temporary files location is infected with active malware

Steps to resolve Outlook Error Code “Log onto incoming mail server (IMAP): A secure connection to the server cannot be established”

Step 1: Check for system corruption
1. Hold Win Key + R. Run Dialogue Box will open up.
2. Type CMD and Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 

Step 2: Check Windows Firewall

1. Press Windows Key + R. Run Dialogue Box will open up.
2. Type Firewall.cpl and Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

In most cases Outlook error “Log onto incoming mail server (IMAP): A secure connection to the server cannot be established” should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 15/02/2016
Solution ID: 388493

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    May 2nd, 2016

    Posted In: Microsoft Outlook

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