This document explains how to fix Microsoft Office Error 30015-13 if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

This solutions applies for following version of Microsoft Office:

  • Office 20016
  • Office 365
  • Office 2013
  • Office 2007
  • Office 2003
  • Microsoft Office (2013/365/2016)
Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Hard
Log Name: Microsoft Office <version> 9.59
Source: Memory Fault
Also known as: Office fehler code, foutcode, fejlkode, code d’erreur, codice di errore, feil kode, cod de eroare, código de error
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Application Level
User: <Office username>
  • Faulting Application Name: Microsoft Office <Application name>, version: 4.4.9411.41380, time stamp: 0×75251244
  • Faulting module name: Office  error.dll, version: 6.4.1128.03995
  • Exception code: 0xe06e454g
  • Fault offset: 0xb07b960g
  • Faulting process ID: 0×847
  • Faulting application start time: 0x02egef9f24532247
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: b1e72c28-6334-43d8-9831-7532agg2g712
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Cause of Office Error Code 30015-13

  • Internet connectivity issue
  • System Level Conflict

Steps to resolve Office Error Code 30015-13

Step 1: Check for corrupt system files:
1. Hold Win Key + R. Run Dialogue Box will open up.
2. Type CMD and Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “operating system” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 

Step 2: Check Windows Firewall :

1. Press Windows Key + R. Run Dialogue Box will open up.
2. Type Firewall.cpl and Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

In most cases Office error should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Office Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 02/01/2016
Solution ID: 561957

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