This document explains how to fix Microsoft Outlook error code 0x8004102A if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

The error may look like : “Error with Send/Receive’ during normal sync. There was an error synchronizing your folder hierarchy.”

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Outlook 365
  • Outlook 2016
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error 0x8004102A Outlook Overview
Total Incidents Recorded 519111
Issues Resolved (Percentage) 97%
Also Known as

Outlook fehler code 0x8004102A, foutcode 0x8004102A, fejlkode 0x8004102A, code d’erreur 0x8004102A, codice di errore 0x8004102A, feil kode 0x8004102A, cod de eroare 0x8004102A, código de error 0x8004102A

0x8004102A Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Very Hard
Log Name: Microsoft Outlook <version> 5.17
Source: System Error
Event ID: 8262
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Memory Level
User: <Outlook username>
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 3.5.2478.11315, time stamp: 0×24059102
  • Faulting module name: Outlook  update.dll, version: 2.0.7140.80945
  • Exception code: 0xa04g619a
  • Fault offset: 0xb09d255a
  • Faulting process ID: 0×111
  • Faulting application start time: 0x14gfbe7b04222252
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: c8c41b32-2121-12e2-3996-1315efb9e253

Cause of 0x8004102A Outlook Error Code

  • Internet connectivity issue
  • Temporary files location is infected with active threat

Steps to resolve Outlook Error Code 0x8004102A

Step 1: Start Outlook in Safe Mode:
1. Hold Windows Key + R and Enter “Outlook /safe”
2. Click OK.

Step 2: Check System Integrity:
1. Hold Windows Key + R. Run Dialogue Box will open up.
2. Type CMD and Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “os” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 

In most cases Outlook error code 0x8004102A should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 12/02/2016
Solution ID: 382074

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  • April 7th, 2016

    Posted In: Microsoft Outlook

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