This document explains how to fix Microsoft Outlook error code 0x8004115 if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

The error message may look like:
-The server is not available.  Contact your administrator if this condition persists.” with this code:  0x800411D
– The operation failed. An object cannot be found

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Outlook 365
  • Outlook 2016
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error 0x8004115 Outlook Overview
Total Incidents Recorded 585527
Issues Resolved (Percentage) 96%
Also Known as

Outlook fehler code 0x8004115, foutcode 0x8004115, fejlkode 0x8004115, code d’erreur 0x8004115, codice di errore 0x8004115, feil kode 0x8004115, cod de eroare 0x8004115, código de error 0x8004115

0x8004115 Error Code Log
Avg. Time to Resolve Issue   40 mins
Difficulty Critical
Log Name: Microsoft Outlook <version> 4.41
Source: SSL Conflict
Event ID: 9882
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Memory Level
User: <Outlook username>
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 1.0.7814.93282, time stamp: 0×12516213
  • Faulting module name: Outlook  error.dll, version: 2.4.3739.83836
  • Exception code: 0xd02g345g
  • Fault offset: 0xc04e443f
  • Faulting process ID: 0×447
  • Faulting application start time: 0x09cbce6b02339446
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: c2c92e66-2779-24f1-1289-7894abb6a195

Cause of 0x8004115 Outlook Error Code

  • Proxy issue
  • Temporary Internet store location contains active malware

How to Resolve Outlook Error Code 0x8004115

Step 1: Check Proxy Server Settings:

1. Press Win Key + R and Enter CMD
2. Click OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 Live support for any help during the whole process. 

Step 2: Disable any installed Antivirus/Malware/Adware Program Temporarily:

Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

In most cases Outlook error 0x8004115 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 01/01/2016
Solution ID: 416493

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  • April 7th, 2016

    Posted In: Microsoft Outlook

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