This document explains how to fix Microsoft Outlook error code 0x80070002 if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

The error message may look likeSomething went wrong.  We’re sorry, but we weren’t able to do that.  Error code: 0x80070002
The error also shows when you try to Add/set up new email account outlook.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Outlook 365
  • Outlook 2016
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error 0x80070002 Outlook Overview
0x80070002 Error Code Log
Avg. Time to Resolve Issue   40 mins
Difficulty Critical
Log Name: Microsoft Outlook <version> 7.81
Source: System Error
Event ID: 4541
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: System Level
User: <Outlook username>
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 2.1.1579.53313, time stamp: 0×57200607
  • Faulting module name: Outlook  event.dll, version: 4.8.9738.07045
  • Exception code: 0xe01e871g
  • Fault offset: 0xb04c503f
  • Faulting process ID: 0×939
  • Faulting application start time: 0x03ccce1e59178960
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: e8e47d61-1178-66c6-3488-2897eab9e663

Cause of 0x80070002 Outlook Error Code

  • Windows Firewall Issue
  • Microsoft Outlook internal Application Conflict
  • Incorrect Office installation

How to fix Outlook Error 0x80070002

Step 1: Check Windows Firewall
1. Press Windows Key + R and Enter Firewall.cpl
2. Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2: Check Proxy Settings

1. In Start Searchbox type “CMD” (without qoutes)
2. Click on CMD.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 Live support for any help during the whole process. 

In most cases Outlook error code 0x80070002 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 12/01/2016
Solution ID: 798997

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  • ———————–

    Check System Integrity:
    1. Press Windows Key + R. Run Dialogue Box will open up.
    2. Type CMD and Click OK.
    open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

     sfc /scannow 

    sfc scannow
    The system will take some time to check. Let it run for a while. If it finds any issues in “operating system” integrity it will automatically fix it.

    Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

     You can contact our 24×7 customer Live Technician for any help during the whole process. 

    April 7th, 2016

    Posted In: Microsoft Outlook

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