This document explains how to fix Outlook 2016 Hanging On Loading Profile error code if it is not working properly or throwing an error while updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2016
  • Outlook 365
  • Outlook 2013
  • Outlook 2007
  • Outlook 2003
  • Microsoft Office (2013/365/2016)
Error Code Log
Avg. Time to Resolve Issue   45 mins
Difficulty Very Hard
Log Name: Microsoft Outlook <version> 5.42
Source: System Error
Also known as: Outlook fehler code, foutcode, fejlkode, code d’erreur, codice di errore, feil kode, cod de eroare, código de error
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Memory Level
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 5.5.8544.26619, time stamp: 0×24357521
  • Faulting module name: Outlook  event.dll, version: 1.3.0046.04253
  • Exception code: 0xa07a720a
  • Fault offset: 0xa05c078c
  • Faulting process ID: 0×597
  • Faulting application start time: 0x09geea9f76245485
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: a6g15d19-5382-37d8-6323-9961ccf7d841

Cause of Outlook 2016 Hanging On "Loading Profile" Error Code

  • Internet connectivity issue
  • Temporary store location is infected with active malware

How to fix Outlook Error

Step 1: Check if your network is behind Proxy
1. Hold Win Key + R. Run Dialogue Box will open up.
2. Type CMD and Click OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp import proxy source=ie 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select "Run as Administrator"

If you get the message "Direct Access (no proxy server)", continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24x7 Live support for any help during the whole process. 

Step 2: Temporarily Disable Windows Firewall Setting
1. Hold Win Key + R and Enter Firewall.cpl
2. Click OK.

3. Click on "Turn Windows Firewall On or Off"
Turn Windows Firewall on or off4. In Private network Setting, select "Turn off Windows firewall (not recommended)"
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

In most cases Outlook 2016 Hanging On "Loading Profile" error should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 11/02/2016
Solution ID: 833792

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  • May 3rd, 2016

    Posted In: Microsoft Outlook

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