This document explains how to fix Microsoft Outlook error 702 if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

The error may look like:

  • Error 702: A connection to the remote computer could not be established. You might need to change the network settings for this connection.
  • The connection was lost. Please try again later. If the problem persist, please contact customer service. (702)

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Outlook 365
  • Outlook 2016
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error 702 Outlook Overview
Total Incidents Recorded 648566
Issues Resolved (Percentage) 98%
Also Known as

Outlook fehler code 702, foutcode 702, fejlkode 702, code d’erreur 702, codice di errore 702, feil kode 702, cod de eroare 702, código de error 702

702 Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Critical
Log Name: Microsoft Outlook <version> 6.45
Source: Windows update Conflict
Event ID: 9298
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Administrator
User: <Outlook username>
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 8.8.3514.11468, time stamp: 0×67860933
  • Faulting module name: Outlook  log.dll, version: 5.5.2222.89258
  • Exception code: 0xb08c703g
  • Fault offset: 0xa03b910g
  • Faulting process ID: 0×566
  • Faulting application start time: 0x08ffee5b90365012
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: d3a18g29-4871-62b3-3157-1485eee9c515

Cause of 702 Outlook Error Code

  • Proxy issue
  • System Level Conflict

Steps to resolve Outlook Error Code 702

Step 1: Check Windows Firewall

1. In Start Search box type Firewall.cpl
Open Windows Firewall2. Click on Windows Firewall.
3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2: Check if your network is behind Proxy

1. Press down Win Key + R and Enter CMD
2. Hit Enter key
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 Live support for any help during the whole process. 

In most cases Outlook error code 702 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 07/02/2016
Solution ID: 242376

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