This document explains how to fix Microsoft Outlook error 8505000D if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

The error message may look like:
Not Updated. We’re having a problem syncing your information.  Try again later.
Error code: 8505000D

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Outlook 365
  • Outlook 2016
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error 8505000D Outlook Overview
8505000D Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Hard
Log Name: Microsoft Outlook <version> 3.69
Source: Memory Fault
Event ID: 8747
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: System Level
User: <Outlook username>
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 7.4.5867.31974, time stamp: 0×52386673
  • Faulting module name: Outlook  update.dll, version: 9.8.7171.96434
  • Exception code: 0xd03g119e
  • Fault offset: 0xe01c068b
  • Faulting process ID: 0×486
  • Faulting application start time: 0x03dage0a98406918
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: a1e19g38-8514-68e6-3932-4218dec7e355

Cause of 8505000D Outlook Error Code

  • Windows Firewall blocking the installation
  • System setting conflict

How to Resolve Outlook Error 8505000D

Step 1: Check System Integrity

1. In Start Searchbox type Cmd
2. Click on CMD
open command prompt3. In command Prompt Copy following commands (Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “os” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 

Step 2: Start Outlook in Safe Mode
1. Press Windows Key + R and Enter “Outlook /safe” (without quotes)
2. Click OK.

In most cases Outlook error 8505000D should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 23/01/2016
Solution ID: 918971

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  • April 7th, 2016

    Posted In: Microsoft Outlook

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