This document explains how to fix Microsoft Outlook Crash Ntdll.dll 0xc0000005 error code if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2016
  • Outlook 365
  • Outlook 2013
  • Outlook 2010
  • Outlook 2007
  • Microsoft Office (2013/365/2016)
Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Hard
Log Name: Microsoft Outlook <version> 7.79
Source: Memory Fault
Also known as: Outlook fehler code, foutcode, fejlkode, code d’erreur, codice di errore, feil kode, cod de eroare, código de error
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Memory Level
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 6.6.2440.04093, time stamp: 0×57917163
  • Faulting module name: Outlook  event.dll, version: 3.5.7302.69526
  • Exception code: 0xc09f871e
  • Fault offset: 0xd04a068d
  • Faulting process ID: 0×328
  • Faulting application start time: 0x14dbdf7f49542170
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: e4a37e44-3317-86d1-9129-4877edg1e279

Cause of Outlook Crash Ntdll.dll 0xc0000005 Error Code

  • Slow Internet Connection
  • Microsoft Outlook internal Application Conflict

How to fix Outlook Error

Step 1: Temporarily Disable any installed 3rd Party Antivirus:

Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

Step 2: Check if your network is behind Proxy:

1. In Start Searchbox type "CMD" (without qoutes)
2. Click on CMD.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select "Run as Administrator"

If you get the message "Direct Access (no proxy server)", continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24x7 Live support for any help during the whole process. 

In most cases Outlook Crash Ntdll.dll 0xc0000005 error code should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 18/01/2016
Solution ID: 116983

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    May 3rd, 2016

    Posted In: Microsoft Outlook

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