This document explains how to fix Microsoft Outlook error code word experienced an error trying to open the file 2013 if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 20016
  • Outlook 365
  • Outlook 2013
  • Outlook 2007
  • Outlook 2003
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error word experienced an error trying to open the file 2013 Outlook Overview
Total Incidents Recorded 387474
Issues Resolved (Percentage) 98%
Also Known as

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word experienced an error trying to open the file 2013 Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Hard
Log Name: Microsoft Outlook <version> 3.90
Source: Memory Fault
Event ID: 9856
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: System Level
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 7.5.5159.02190, time stamp: 0×29381402
  • Faulting module name: Outlook  error.dll, version: 7.2.2335.81003
  • Exception code: 0xa07b933b
  • Fault offset: 0xe03g278e
  • Faulting process ID: 0×917
  • Faulting application start time: 0x13eeed6b34393808
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: g9g55c56-3611-96a5-9372-9491gge8e354

Cause of word experienced an error trying to open the file 2013 Outlook Error Code

  • Internet connectivity issue
  • Temporary Internet files location is infected with active malware

How to fix Outlook Error word experienced an error trying to open the file 2013

Step 1: Check Proxy Settings:
1. Hold Win Key + R. Run Dialogue Box will open up.
2. Enter CMD and Press OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 Live support for any help during the whole process. 

Step 2: Disable Proxy:
1. Hold Win Key + R. Run Dialogue Box will open up.
2. Type CMD and Press OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 Live support for any help during the whole process. 

In most cases Outlook error word experienced an error trying to open the file 2013 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 15/02/2016
Solution ID: 409496

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  • May 2nd, 2016

    Posted In: Microsoft Outlook

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