This document explains how to fix Microsoft Windows error 80004005 or 0x80004005  if it is not working properly or throwing an error while installing, updating or upgrading Windows.

The error message may look like:
– Windows could not search for new updates. An error occurred while checking for new updates for your computer.
– Some updated were not installed. Failed: 49 updates KB2667402, KB2789650,                 KB 2729094, KB3093266
Error(s) found: Code 80004005 Windows update encountered an unknown error.

This solutions applies for following version of Microsoft Windows:

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
Error 80004005 Windows Update Overview
Avg. Time to Resolve Issue   30 mins
Difficulty Hard
Log Name: MicrosofWindowsUpdateError6713.log
Source: Service Control manager
Event ID: 5948
Operating System
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
Level: System Error
User: Admin
  • Faulting Application Name: Window Update Manager , version: 3.7.4936.19819, time stamp: 0×62555297
  • Faulting module name: Windows  update.dll, version: 3.4.9588.11861
  • Exception code: 0xc05c741d
  • Fault offset: 0xc01c770e
  • Faulting process ID: 0×841
  • Faulting application start time: 0x800e6c11081449
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Windows\System32
  • Report ID: d2d53e65-6795-26b2-6523-2683bdb4e787
Also Known as
  • WindowsUpdate_80004005
  • 80004005
  • WindowsUpdate_80004005e
  • 80004005e
  • 0x80004005
  • fehler code 80004005, foutcode 80004005, fejlkode 80004005, code d’erreur 80004005, codice di errore 80004005, feil kode 80004005, cod de eroare 80004005, código de error 80004005

Cause of 80004005 Windows Update Error Code

  • Windows Firewall blocking the installation
  • Temp store location is infected with active malware

How to Resolve Windows Error 80004005

Step 1: Disable Windows Firewall Temporarily

1. In Start Search box type “Firewall.cpl” (without quotes)
Open Windows Firewall2. Click on Windows Firewall.
3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2: Check System Integrity

1. In Start Searchbox type “CMD” (without quotes)
2. Click on CMD
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “operating system” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 


In most cases Microsoft Windows update error code 80004005 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Microsoft Certified Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 23/01/2016
Solution ID: 252880

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  • April 13th, 2016

    Posted In: Microsoft Windows

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