This document explains how to fix Microsoft Windows error 80004005-20004 or 0x80004005-0x20004 if it is not working properly or throwing an error while installing, updating or upgrading Windows.

The error message may look like:
– Windows could not search for new updates. An error occurred while checking for new updates for your computer.
– Some updates were not installed. Failed: 21 updates
Error(s) found: Code 80004005-20004 Windows update encountered an unknown error.

This solutions applies for following version of Microsoft Windows:

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
Error 80004005-20004 Windows Update Overview
Avg. Time to Resolve Issue   30 mins
Difficulty Hard
Log Name: MicrosofWindowsUpdateError6927.log
Source: Device-manager
Event ID: 9125
Operating System
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
Level: Warning
User: User
Description:
  • Faulting Application Name: Window Update Manager , version: 7.5.2209.99582, time stamp: 0×67256007
  • Faulting module name: Windows  log.dll, version: 1.5.6471.65531
  • Exception code: 0xb01c132f
  • Fault offset: 0xd07a285f
  • Faulting process ID: 0×324
  • Faulting application start time: 0x800c9b97594036
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Windows\System32
  • Report ID: c7e19a39-6834-53e9-7458-1615bdc6c186
Also Known as
  • WindowsUpdate_80004005-20004
  • 80004005-20004
  • WindowsUpdate_80004005-20004e
  • 80004005-20004e
  • 0x80004005-20004
  • fehler code 80004005-20004, foutcode 80004005-20004, fejlkode 80004005-20004, code d’erreur 80004005-20004, codice di errore 80004005-20004, feil kode 80004005-20004, cod de eroare 80004005-20004, código de error 80004005-20004

Cause of 80004005-20004 Windows Update Error Code

  • Internet connectivity issue
  • System Level Conflict

How to Resolve Windows Error 80004005-20004

Step 1: Check Proxy Settings:

1. Press Win Key + R and Enter CMD
2. Click OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp import proxy source=ie 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 Live support for any help during the whole process. 

Step 2: Disable Proxy:

1. In Start Searchbox type “CMD” (without qoutes)
2. Click on CMD.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 Live support for any help during the whole process. 

In most cases Microsoft Windows update error code 80004005-20004 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Microsoft Certified Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 16/01/2016
Solution ID: 757869

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  • April 13th, 2016

    Posted In: Microsoft Windows

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