This document explains how to fix Microsoft Windows error 80070002 or 0x80070002 if it is not working properly or throwing an error while installing, updating or upgrading Windows.

The error message may look like:
– Windows could not search for new updates. An error occurred while checking for new updates for your computer.
– Some updated were not installed. Failed: 33 updates
Error(s) found: Code 80070002 Windows update encountered an unknown error.

This solutions applies for following version of Microsoft Windows:

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
Error 80070002 Windows Update Overview
Avg. Time to Resolve Issue   45 mins
Difficulty Critical
Log Name: MicrosofWindowsUpdateError5656.log
Source: Device-manager
Event ID: 9834
Operating System
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
Level: System Error
User: System
  • Faulting Application Name: Window Update Manager , version: 2.7.0263.94005, time stamp: 0×59980525
  • Faulting module name: Windows  event.dll, version: 9.4.1856.59521
  • Exception code: 0xb01a705d
  • Fault offset: 0xc04c116a
  • Faulting process ID: 0×049
  • Faulting application start time: 0x800c4d86733760
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Windows\System32
  • Report ID: g1f75e77-7343-66a4-9234-4461ebe1g689
Also Known as
  • WindowsUpdate_80070002
  • 80070002
  • WindowsUpdate_80070002e
  • 80070002e
  • 0x80070002
  • fehler code 80070002, foutcode 80070002, fejlkode 80070002, code d’erreur 80070002, codice di errore 80070002, feil kode 80070002, cod de eroare 80070002, código de error 80070002

Cause of 80070002 Windows Update Error Code

  • Port Blocked
  • Temporary files location is infected with active malware

Steps to resolve Windows Error Code 80070002

Step 1: Disable Proxy

1. Hold Windows Key + R and Enter CMD
2. Hit Enter key
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 Live support for any help during the whole process. 

Step 2: Disable any installed Antivirus/Malware/Adware Program Temporarily:

Some times Antivirus/Malware/Adware programs mark Microsoft Windows installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

In most cases Microsoft Windows update error 80070002 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Microsoft Certified Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 13/02/2016
Solution ID: 276419

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    April 13th, 2016

    Posted In: Microsoft Windows

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