This document explains how to fix Microsoft Windows error 80070002-20009 or 0x80070002-20009 if it is not working properly or throwing an error while installing, updating or upgrading Windows.

The error message may look like:
– Windows could not search for new updates. An error occurred while checking for new updates for your computer.
– Some updates were not installed. Failed: 45 updates
Error(s) found: Code 80070002-20009 Windows update encountered an unknown error.

This solutions applies for following version of Microsoft Windows:

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
Error 80070002-20009 Windows Update Overview
Avg. Time to Resolve Issue   40 mins
Difficulty Very Hard
Log Name: MicrosofWindowsUpdateError1076.log
Source: Device
Event ID: 6167
Operating System
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
Level: Critical Error
User: Admin
  • Faulting Application Name: Window Update Manager , version: 4.8.5597.47449, time stamp: 0×36131536
  • Faulting module name: Windows  log.dll, version: 8.7.9224.40050
  • Exception code: 0xe04b041a
  • Fault offset: 0xd09d946c
  • Faulting process ID: 0×229
  • Faulting application start time: 0x800g1e24916444
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Windows\System32
  • Report ID: c2e54e29-6759-43a6-2956-7748aee2e215
Also Known as
  • WindowsUpdate_80070002-20009
  • 80070002-20009
  • WindowsUpdate_80070002-20009e
  • 80070002-20009e
  • 0x80070002-20009
  • fehler code 80070002-20009, foutcode 80070002-20009, fejlkode 80070002-20009, code d’erreur 80070002-20009, codice di errore 80070002-20009, feil kode 80070002-20009, cod de eroare 80070002-20009, código de error 80070002-20009

Cause of 80070002-20009 Windows Update Error Code

  • Application Conflict
  • Temporary Internet files location is infected with active malware

How to fix Windows Error 80070002-20009

Step 1: Check Windows Firewall :
1. Press Win Key + R and Type Firewall.cpl
2. Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2: Check for system corruption:

1. In Start Searchbox type “cmd” (without quotes)
2. Click on CMD
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “operating system” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 

In most cases Microsoft Windows update error code 80070002-20009 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Microsoft Certified Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 18/02/2016
Solution ID: 306695

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  • April 13th, 2016

    Posted In: Microsoft Windows

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