This document explains how to fix Microsoft Windows error code 8020002E if it is not working properly or throwing an error while installing, updating or upgrading Windows.

The error message may look like:
– Windows could not search for new updates. An error occurred while checking for new updates for your computer.
– Some updated were not installed. Failed: 78 updates
– Security Update for Windows 7 for x64-based Systems (KB2813170)
– Security Update for Windows 7 for x64-based Systems (KB2808735)
– Update for Windows 7 for x64-based Systems (KB2799926)
Error(s) found: Code 8020002E Windows update encountered an unknown error.

This solutions applies for following version of Microsoft Windows:

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
Error 8020002E Windows Update Overview
Avg. Time to Resolve Issue   45 mins
Difficulty Very Hard
Log Name: MicrosofWindowsUpdateError3684.log
Source: System
Event ID: 4313
Operating System
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
Level: System Error
User: System
  • Faulting Application Name: Window Update Manager , version: 9.1.3863.50928, time stamp: 0×36037916
  • Faulting module name: Windows  update.dll, version: 7.7.4544.92355
  • Exception code: 0xc02g281a
  • Fault offset: 0xa08e422d
  • Faulting process ID: 0×735
  • Faulting application start time: 0x800e7b32933023
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Windows\System32
  • Report ID: f7c42a67-9531-89d8-3415-8478bee3f156
Also Known as
  • WindowsUpdate_8020002e
  • 8020002E
  • WindowsUpdate_8020002Ee
  • 8020002Ee
  • 0x8020002E
  • fehler code 8020002E, foutcode 8020002E, fejlkode 8020002E, code d’erreur 8020002E, codice di errore 8020002E, feil kode 8020002E, cod de eroare 8020002E, código de error 8020002E

Cause of 8020002E Windows Update Error Code

  • Port Blocked
  • Junk store location contains active threat

Steps to resolve Windows Error 8020002E

Step 1: Check if your network is behind Proxy

1. Hold down Win Key + R and Type CMD
2. Click OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 Live support for any help during the whole process. 

Step 2: Check Windows Firewall :
1. Hold Win Key + R and Type “Firewall.cpl” (without quotes)
2. Click OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

In most cases Microsoft Windows update error code 8020002E should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Microsoft Certified Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 01/01/2016
Solution ID: 155324

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    April 13th, 2016

    Posted In: Microsoft Windows

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