This document explains how to fix Microsoft Windows error code C0000005 or 0xC0000005 if it is not working properly or throwing an error while installing, updating or upgrading Windows.

The error message may look like:
– Windows could not search for new updates. An error occurred while checking for new updates for your computer.
– Some updated were not installed. Failed: 64 updates – KB2918614, KB960089
Error(s) found: Code C0000005 Windows update encountered an unknown error.

This solutions applies for following version of Microsoft Windows:

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
Error C0000005 Windows Update Overview
Avg. Time to Resolve Issue   30 mins
Difficulty Hard
Log Name: MicrosofWindowsUpdateError4435.log
Source: Service Control manager
Event ID: 7148
Operating System
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
Level: Warning
User: System
  • Faulting Application Name: Window Update Manager , version: 1.2.0209.08812, time stamp: 0×89894138
  • Faulting module name: Windows  event.dll, version: 9.5.9602.26232
  • Exception code: 0xe09d096d
  • Fault offset: 0xe06g641d
  • Faulting process ID: 0×150
  • Faulting application start time: 0x800b1a88752000
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Windows\System32
  • Report ID: b7g35e13-6943-33c7-6768-9224daf8f424
Also Known as
  • WindowsUpdate_c0000005
  • C0000005
  • WindowsUpdate_C0000005e
  • C0000005e
  • 0xC0000005
  • fehler code C0000005, foutcode C0000005, fejlkode C0000005, code d’erreur C0000005, codice di errore C0000005, feil kode C0000005, cod de eroare C0000005, código de error C0000005

Cause of C0000005 Windows Update Error Code

  • Proxy issue
  • Temp files location is infected with active malware

How to fix Windows Error Code C0000005

Step 1: Check System Integrity

1. In Start Searchbox type “CMD” (without quotes)
2. Click on CMD
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “operating system” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 

Step 2: Verify Windows Firewall Settings

1. Press Windows Key + R. Run Dialogue Box will open up.
2. Type Firewall.cpl and Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

In most cases Microsoft Windows update error C0000005 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Microsoft Certified Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 13/01/2016
Solution ID: 991562

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    April 13th, 2016

    Posted In: Microsoft Windows

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